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Liberty Mutual Insurance

Engaged Employer

Don't work here - Senior Claims Adjuster Liberty Mutual Insurance Employee Review

1.0
Sep 30, 2023
Recommend
CEO approval
Business Outlook

Pros

The only pro to this company is the ability to work remote.

Cons

This is the worst claims position I have every been in. There is an unrealistic and insufferable amount of claims. They have have high quality expectations with high workloads that are unachievable. All they care about is unrealistic metrics and will fire you before your 1 year mark to collect their sign on bonus from you. This happened to a colleague of mine. The work environment is very stressful and pay and bonuses do not match work expectations. Most people either quit or have to take leave due to the extreme stress. There is no growth here and they do not care about their employees. Worst company I've ever worked for Benefits are subpar Health insurance isn't good at all. No job security you will be looking over your shoulder at all time and will be extremely stress to keep up with the workload.

Explore other reviews about Liberty Mutual Insurance

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance, benefits, friendly people that want to see you win

Cons

The expect you to work independently, which is good and bad

1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Generous 401k match

Cons

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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