Time for a Company Overhaul: Lay off some Middle mgmts, Prioritizing Talent, Respect, and Innovation India - Software Development Consultant Lumen Employee Review

1.0
Oct 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Hybrid, leaves Just like most other companies provide out.

Cons

I have over 5 years of experience working in this company, and during this time, I have seen many issues that need to be addressed. One major problem is the lack of respect towards employees from Karnataka. If the managers are from other states, they tend to form exclusive groups and follow a favoritism culture. They openly talk badly about Karnataka and its people, which is very unprofessional and disrespectful. Middle managers are not competent at all; they lack the skills and knowledge needed to lead effectively. Instead of promoting deserving employees based on their contributions, they promote those who simply follow orders or are friends with the higher-ups. This creates a toxic work environment and hampers the company's growth. Most of the actual work is done by the employees, but the credit is always taken by reporting managers and senior directors who claim to have initiated everything alone. It feels like a cunning way to get promotions without real merit. The CEO should seriously consider the performance of middle managers in India. Many of them have been in the company for over 15 years but lack the necessary skills in AI and modern technologies. Even those with 10+ years of experience could do better without given proper training and opportunities. The company is struggling to adapt to AI and new digital trends, but instead of investing in innovation, it seems to be all show-off. It's high time to lay off ineffective middle managers and focus on promoting talented new employees and promote them to see their potentials and who have hands-on experience in AI and modern skills. Respect should also be shown to employees who have resigned, especially during their transition period, which is currently a terrible experience. Overall, the company needs a serious overhaul to move forward and create a healthy, respectful, and innovative work environment.

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Lumen Response
7mo
Thank you for sharing your experience with us. We value your input. We're sorry to hear about your experience at Lumen. One of our core operating principles is teamwork, which means we care about understanding, respecting, and collaborating with others toward a common goal. We're sorry to hear that this hasn't been your experience so far. Lumen's investment in our people is essential to our success. With Dare to Lead skill-building we are building a courageous culture, that celebrates rumbling with vulnerability, living into our values, braving trust, and learning to rise. Developing these new skills supports and fosters our behaviors to help transform our culture at Lumen. Our Dare to Lead program is available to associates from leadership to individual contributor. We really appreciate your feedback, thank you for all that you do at Lumen.

Explore other reviews about Lumen

5.0
Jun 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Overall great culture and team

Cons

Fully remote, not too much interaction with coworkers

avatar
Lumen Response
1w
Thank you for your feedback. We value your input. We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. We're glad you value our culture and your team. Thank you for all the time you spent at Lumen. We wish you all the best with the next step in your career.
1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

Cons

Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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