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      Lumen

      Engaged Employer

      Lumen reviews

      Change is Constant... - Senior Manager Lumen Employee Review

      4.0
      Oct 20, 2025
      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company is evolving quickly. Be open to sudden pivots and look for ways to utilize AI. Innovation is promoted -- if you can come up with a usable patentable idea, you will get a patent. Senior Management has a clear focus on where it wants the company to be. Assets are strong and it seems to be turning the corner.

      Cons

      If you join a part of the org that is tied to "legacy" telecom, you'll likely be looking for work or working for another company. The company is all in on AI and that seems to be as important as the "Lumen8". Expect the company to be sold when the balance sheet and the stock price make sense to a purchaser -- probably just before they ring up a profit and have most of the debt reduced.

      avatar
      Lumen Response
      8mo
      Thank you for sharing your thoughts, we appreciate your feedback to help us improve. Great to hear that you have found focus and assets to be clear and strong. Lumen's investment in our people is essential to our success, one of our strengths is the diversity of our people, and we are committed to fostering a diverse and inclusive culture. We wish you all the best as you continue on with your career, we're glad to have you on board with us.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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