Layoffs - Operations Technician Lumen Employee Review

1.0
Feb 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great infrastructure footprint across the US

Cons

Vwry unorganized. mismanagement of services provided. More and more customers are choosing self service due to inadequate headcount and services promised when the account is 1st set up. White glove service is soon translated to the glove one feels when going to the proctologist. Would not recommend.

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Lumen Response
3mo
Thank you for leaving a thoughtful review about your time at Lumen. We want to hear from people like you to learn how we can do better. We're disappointed to hear about your experience. We believe in helping everyone to reach their full potential, so your review will help us take any necessary action. You're right, organization and service management is important. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're happy to know that you valued our infrastructure footprint. Thank you again for your feedback, we truly wish you the best of luck!

Explore other reviews about Lumen

5.0
Oct 28, 2025
Recommend
CEO approval
Business Outlook

Pros

good env team is good

Cons

nothing there is a con team is good

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Lumen Response
7mo
Thank you for sharing your experience with us. We value your input. We're glad to hear that your team has given you a positive experience! We're happy to have you on board with us, you help us succeed together.
2.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

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Lumen Response
2w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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