Not too bad - Sr. Account Manager Lumen Employee Review

3.0
Feb 19, 2026
Recommend
CEO approval
Business Outlook

Pros

The hours and and pay.

Cons

You never knew what leadership was thinking or about to do.

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Lumen Response
3mo
Thank you for your insight into working at Lumen. Because of feedback like yours, we get better every day. We're sorry to read that you have not experienced lucidity from leadership. Transparency is important to us, so we're always looking for ways to focus on telling the whole story by representing information and data accurately, completely, and timely, even when difficult. We hope that you continue to enjoy our scheduling and compensation practices. We really appreciate your feedback. Thank you for your hard work!

Explore other reviews about Lumen

5.0
Oct 28, 2025
Recommend
CEO approval
Business Outlook

Pros

good env team is good

Cons

nothing there is a con team is good

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Lumen Response
7mo
Thank you for sharing your experience with us. We value your input. We're glad to hear that your team has given you a positive experience! We're happy to have you on board with us, you help us succeed together.
2.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

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Lumen Response
2w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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