CenturyTel is a very good employer with the potential and leadership to improve. - Engineer Lumen Employee Review

5.0
Mar 25, 2009
Recommend
CEO approval
Business Outlook

Pros

The people I interact with across the company are second to none. Nearly everyone demonstrates a can-do attitude and genuine respect for fellow employees. Ideas that are put forward are taken seriously and received with all due respect and follow-through. The company is providing good information on the pending merger/acquisition of Embarq. People in CenturyTel live the company's guiding principles and are valued for it. Training has been liberally provided on new technologies and operating systems in a timely fashion. The annual employee review process is well developed and ties directly in to the corporate values and principles as well as revenue and expense driving business objectives.

Cons

The acquisition of Embarq is raising the level of anxiety. This is helped by the frequent communications on the status of the joining of the two companies and cultures. Still, these deals do not go down on the premise of adding to or maintaining payroll and benefit costs. In that respect it is no better or worse than most in the industry. If you come from a "small company" culture, the systems and processes may seem like a forest of silos at first. Trying to order something not in the catalog of approved items is not impossible but certainly not a user friendly system to grind your way through.

Explore other reviews about Lumen

5.0
Oct 28, 2025
Recommend
CEO approval
Business Outlook

Pros

good env team is good

Cons

nothing there is a con team is good

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Lumen Response
7mo
Thank you for sharing your experience with us. We value your input. We're glad to hear that your team has given you a positive experience! We're happy to have you on board with us, you help us succeed together.
2.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

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Lumen Response
2w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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