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      Lumen

      Engaged Employer

      Lumen reviews

      I worked here when it was Qwest. They treat people very well. It's a tender trap. - Facilities Specialist Lumen Employee Review

      4.0
      Dec 1, 2012
      Facilities specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Superb benefits. Everyone brags about Boeing's benefits. Qwest had tuition free and I got an art degree. Another employee went to the Clown Academy in Spokane and got a 'degree'. Qwest worked with me to be flexible in my hours, to go to school. Qwest gave me a pension AND a 401K and medical that was not taken out of my paycheck - just a small co-pay. All that and I worked my way from the bottom position (Operator), to a top position (Facilities Specialist) before I was 40.

      Cons

      People feel very confident about job security and almost everything is based on seniority. It's all about your TOE (Term of Employment) date. Also, the managers can get real snotty about petty stuff.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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