Acquisition Sales - Anonymous employee Lumen Employee Review

1.0
Dec 22, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Exposure to technology. Relevant technology that relates to many other areas that are important to IT. Broad portfolio of technology services to discuss with prospects.

Cons

Sales culture is not good. You are essentially a piece of meat and not valued. You will spend more time on navigating internal systems than you will on actual sales activity. Although technology portfolio is broad, most sales will be network and voice only. CenturyLink has a poor reputation amount IT and they choose CenturyLink reluctantly, based on price. Much pain is inflicted on every install and you will spend quite a bit of time on the fall-out of poor installations. No one will refer you business because nearly 100% of installs are poor. I am not exaggerating.

Explore other reviews about Lumen

5.0
Jun 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Overall great culture and team

Cons

Fully remote, not too much interaction with coworkers

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Lumen Response
1w
Thank you for your feedback. We value your input. We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. We're glad you value our culture and your team. Thank you for all the time you spent at Lumen. We wish you all the best with the next step in your career.
1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

Cons

Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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