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      Lumen

      Engaged Employer

      Lumen reviews

      Good company, but could be a GREAT company. "Aggressive yet disciplined" is almost like standing still. - Analyst Lumen Employee Review

      4.0
      Jun 24, 2008
      Analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      I was born and raised in Monroe, LA. I have a lot of my family and friends in and around this area. This is home. It is awesome to work for a large successful company headquartered in my own backyard. This is a company with small town roots that, for the most part, has not forgotten where it came from. CenturyTel has its Unifying Principles (fairness, honesty and integrity, commitment to excellence, positive attitude, respect, faith, and perseverance) and I am in daily contact with CenturyTel folks who try to live by these principles. That is refreshing in this day and time.

      Cons

      Lack of vision. An "old boy" network that allows underqualified people, men and women, to matain positions that they do not have the skill set for.

      Explore other reviews about Lumen

      5.0
      Mar 9, 2026
      Field technician iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work/life balance, generous paid time off, flexibility to get to appointments as needed, a revamped short term incentive program. Lumen's leadership has really transformed the culture and put the company on a form foundation for growth.

      Cons

      They are still working on systems integration and combining the multiple companies that were merged into the current company. Leadership has made it a priority to invest the resources necessary to integrate the systems, workflow management. At this point the changes are starting to become evident.

      avatar
      Lumen Response
      3mo
      Thank you for your transparency about your experience. We need feedback like yours to continue to make Lumen a great place to work. We recognize that system integration is challenging. We're committed to prioritizing smooth changes and are always looking to provide support and guidance throughout. We're glad you're enjoying work-life balance, PTO, incentive programs, leadership, culture, and growth opportunities. We believe in helping everyone to reach their full potential. Thank you for being part of the Lumen team. We're glad to have you on board with us!
      3.0
      Jul 3, 2026
      Critical operations engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay Company provided vehicle Company provided devices Team collaboration You call the shots for vendor oversight If you don’t like it, you have a say Managing without employees Growing exponentially = future opportunities Hybrid work

      Cons

      Process of equipment repair/replace M-F on call Narrow vendor selection list Lazy techs & difficult techs

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