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      Lumen

      Engaged Employer

      Lumen reviews

      Avoid - Sales and Customer Service Lumen Employee Review

      1.0
      Aug 13, 2020
      Sales and customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      They pay really well for sales compensation, and you don’t have to work weekends.

      Cons

      This place is focused more on sales then the actual customer support side of the business. They want you to push sales down the customers throats, and they don’t care what their situation is. So people can be behind on bills, pissed off, fixed income, WHATEVER and you still have to sale. It’s really uncomfortable to push customers off the phone and not really resolve their issues. It’s really stressful to have back to back calls for a 9 hour shift and a majority of those calls you are being yelled at or told how much this company sucks. They are under staffed so expect to be there after closing. They don’t have enough support help so you can ask a question and get a vague af answer. Then not hear anything back for 10 or more mins. But then be yelled at for being on a call for 15 mins. This place is a joke.

      avatar
      Lumen Response
      5y
      Thank you for taking the time to leave us a review. We have been working hard on our digital transformation and have a team focused on the employee experience and ensuring that CenturyLink remains a great place to work. We are sorry to see you are not enjoying your time working here. As a current employee if you would like to discuss specific concerns you can contact us at CTLHRActionTeam@centurylink.com.

      Explore other reviews about Lumen

      5.0
      Mar 9, 2026
      Field technician iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work/life balance, generous paid time off, flexibility to get to appointments as needed, a revamped short term incentive program. Lumen's leadership has really transformed the culture and put the company on a form foundation for growth.

      Cons

      They are still working on systems integration and combining the multiple companies that were merged into the current company. Leadership has made it a priority to invest the resources necessary to integrate the systems, workflow management. At this point the changes are starting to become evident.

      avatar
      Lumen Response
      3mo
      Thank you for your transparency about your experience. We need feedback like yours to continue to make Lumen a great place to work. We recognize that system integration is challenging. We're committed to prioritizing smooth changes and are always looking to provide support and guidance throughout. We're glad you're enjoying work-life balance, PTO, incentive programs, leadership, culture, and growth opportunities. We believe in helping everyone to reach their full potential. Thank you for being part of the Lumen team. We're glad to have you on board with us!
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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