Us against them,,constant fear of layoffs,,disconnect between Mid-level managers and employees - Internet Engineer Lumen Employee Review

1.0
Jul 29, 2010
Recommend
CEO approval
Business Outlook

Pros

Ability to work on diffrent vendors equipment Sick and Vacation days Salary

Cons

Way to many process changes. The constant fear of layoffs is not only depressing but takes a toll on you after so many years. How motivated can one be if you see all of your buddies laid off every year. Funny thing is,, they usually end up hiring some young college kid, who will over work them self just to fit in and impress management. And then Mgmt will use this against the older employees and say "he's willing to do it" "why cant you" They cut our pension. No pay raise this year. Thy even cut the shift differential pay by 2 hours. And they wanted us to pay back the money. We were told , that we were overpaid, even though they had a meeting and told us , time sheets should be filed out in this order. BIG PROBLEM with Supervisors who can not perform there own employees job. You hire a new supervisor and you can ask him any technical questions, or escalate any issues to them. You are just a number here. No sense of team or spirit in the office. The new merger with Century Link only added fuel on the fire. Separate organizations do not communicate well enough. You just get the feeling that management does not have your back. They have a sense of entitlement. They are untouchables, while we constantly have to look over our shoulders for the next round of layoffs. You have to make wine with crab apples.. Job description:: Do what ever I tell you. Or you will be laid off. Dysfunctional managers hiring dysfunctional supervisor leads to chaos. Give me supervisors who have technical skills, as well as admin skills. They are out there. Supervisors here are not required to be technical. Then how in the hell are they supposed to help me. You always have the feeling that you are going to get burned. If you make a left, they will tell you you should have turned right. Way to much favoritism. My group is a dumping ground for parts of the network, that nobody else wants to deal with. so they will give you 2 hours of training and your off to the races. If you screw up. It's all your fault. They will not back you. Just thinking about it..Makes we want to sit in a dark room with a 5th of Jack. If I took the job serious. I would end up in a mental hospital. Stopped doing that long ago. Chow..

Explore other reviews about Lumen

5.0
Oct 28, 2025
Recommend
CEO approval
Business Outlook

Pros

good env team is good

Cons

nothing there is a con team is good

avatar
Lumen Response
7mo
Thank you for sharing your experience with us. We value your input. We're glad to hear that your team has given you a positive experience! We're happy to have you on board with us, you help us succeed together.
2.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

avatar
Lumen Response
2w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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