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      Lumen

      Engaged Employer

      Lumen reviews

      2015 re-organization with Savvis/CTS - Anonymous employee Lumen Employee Review

      3.0
      May 26, 2015
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most of the individuals on the teams I have contact with seem enthusiastic to help.

      Cons

      Significant confusion since January 1st when former Savvis/CTS employees were integrated into CenturyLink. In spite of all the advance preparation, the company seems to have not been fully prepared. Also, still a telecom mentality rather than IT-focused. Lots of dinosaurs, bureaucracy and micro-management. Most of the consistent producers have left or are looking at new opportunities.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      4.0
      Jul 9, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The managers are very supportive when it comes to career development and mobility at Lumen.

      Cons

      Lumen has gone through several organizational restructures, which created uncertainty and placed additional responsibilities on frontline employees. While change is sometimes necessary, better planning and communication could help reduce the burden on customer-facing teams and improve the overall employee experience.

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