Untrustworthy and not worth it. - Supervisor Lumen Employee Review

2.0
Feb 7, 2023
Recommend
CEO approval
Business Outlook

Pros

Good work life balance. Benefits are ok.

Cons

Where to start. I was in management and upper management and HR are a joke. They don’t allow fair reviews, force you to give people an unfair 9 block rating just to fit into their % goals therefor preventing employees from getting the STI’s they deserve. No one listens and everyone just does what’s been done for 20+ years. They’ve let go the people who had years of knowledge and the rest are left to figure it out when no documentation exists. I would not go back and work here ever. You think people have your back but they will turn from you in a heartbeat. It’s gone from a family to a place where you constantly have to worry about about security and wages as they no long give raises but spew you can get a raise with a good performance. The best performance never gets a raise because it’s not in the budget. Ever. Run, don’t walk away from this company.

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Lumen Response
3y
Thank you for taking the time to leave us a review. We have built an equitable, pay-for-performance compensation plan where our employees are rewarded for their results. Our Compensation team regularly conducts market reviews to ensure Lumen pay is market competitive. We are happy to see you enjoyed your work-life balance and benefits package while employed at Lumen.

Explore other reviews about Lumen

5.0
Oct 28, 2025
Recommend
CEO approval
Business Outlook

Pros

good env team is good

Cons

nothing there is a con team is good

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Lumen Response
7mo
Thank you for sharing your experience with us. We value your input. We're glad to hear that your team has given you a positive experience! We're happy to have you on board with us, you help us succeed together.
2.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

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Lumen Response
2w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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