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      Lumen

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      Good company to work for! - Customer Success Consultant Lumen Employee Review

      5.0
      May 16, 2023
      Customer success consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      --Flexible work schedule (work from home) - hybrid and/or fully remote --As a salaried employee, as long as you are achieving your targets and meeting your objectives you will have "room to breathe". --Opportunities to lead and show your value - you can take initiative and share best practices. Your peers and leadership will recognize those efforts. --Teamwork makes the dream work: all the teams and cross-functional teams I've worked with have been a FUN group of people to work with. When we are not on the line/web conference with customers we do have a good time laughing and cutting up.

      Cons

      --Internal processes can be cumbersome. --Numerous systems required for simple tasks. --Not enough empowerment/authority to make simple/justified decisions without obtaining approvals. --Useless training programs that actually take away from real work (checking boxes for training).

      avatar
      Lumen Response
      3y
      Thank you for taking the time to leave us a review. We are happy to see you recommend Lumen as a place to work! We continue to work hard on our digital transformation to simplify and streamline our processes, systems, and tools to improve the overall employee experience and continue to meet our customers’ unique demands.

      Explore other reviews about Lumen

      5.0
      Oct 28, 2025
      Intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      good env team is good

      Cons

      nothing there is a con team is good

      avatar
      Lumen Response
      7mo
      Thank you for sharing your experience with us. We value your input. We're glad to hear that your team has given you a positive experience! We're happy to have you on board with us, you help us succeed together.
      2.0
      May 13, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

      Cons

      No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

      avatar
      Lumen Response
      2w
      Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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