Very good company - Customer Success Manager Lumen Employee Review

5.0
Jul 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Teammates are so helpful. Always can give out helping hands.

Cons

Complicated and long process. some changes are not productive to the team.

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Lumen Response
11mo
Thank you for taking the time to share a review. We're happy to hear that your experience at Lumen has been positive, and you find your colleagues to be supportive and friendly. Lumen is committed to creating a supportive culture that prioritizes empowerment of our team members. We also appreciate your feedback. We're always looking to improve, so input like yours is always needed. Thank you again for the review and all the hard work you do with us!

Explore other reviews about Lumen

5.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Culture very good people

Cons

Tech stack is a little shaky

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Lumen Response
2w
Thank you for your insight into working at Lumen. We value your input. We recognize how tack stacks can be shaky. We're committed to helping our leaders grow so that we can all succeed together. We're glad you enjoy our culture and people. Thank you again for your feedback. We're happy to have you on the team!
2.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

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Lumen Response
2w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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