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      Lumen

      Engaged Employer

      Lumen reviews

      Great technical talent, but alignment and clarity need work - Senior Software Developer Lumen Employee Review

      5.0
      Aug 11, 2025
      Senior software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Talented and collaborative colleagues who genuinely care about doing good work. - Opportunities to work on large-scale, high-impact systems in telecom and networking. - Great management - Remote work flexibility and good work-life balance in most teams. - Room to influence technical direction if you take initiative.

      Cons

      - Organizational silos create friction and slow down delivery. - Communication gaps between different teams and delivery teams can leave priorities unclear. - Legacy systems and processes can be slow to change, even when problems are well known. - Tools and documentation often scattered, requiring extra effort to locate source of truth.

      avatar
      Lumen Response
      10mo
      Thank you for taking the time to write a review. Because of feedback like yours, we get better every day. We appreciate your transparency regarding your experience with cross-collaboration and departmental communication. One of Lumen's core operating principles is Clarity, where we believe in communicating in a clear, concise, and thoughtful way. We hope that you feel comfortable discussing your concerns with your manager. We're happy to hear that your overall experience has been positive! Thank you again for your review and for everything you do with us.

      Explore other reviews about Lumen

      5.0
      Mar 9, 2026
      Field technician iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work/life balance, generous paid time off, flexibility to get to appointments as needed, a revamped short term incentive program. Lumen's leadership has really transformed the culture and put the company on a form foundation for growth.

      Cons

      They are still working on systems integration and combining the multiple companies that were merged into the current company. Leadership has made it a priority to invest the resources necessary to integrate the systems, workflow management. At this point the changes are starting to become evident.

      avatar
      Lumen Response
      3mo
      Thank you for your transparency about your experience. We need feedback like yours to continue to make Lumen a great place to work. We recognize that system integration is challenging. We're committed to prioritizing smooth changes and are always looking to provide support and guidance throughout. We're glad you're enjoying work-life balance, PTO, incentive programs, leadership, culture, and growth opportunities. We believe in helping everyone to reach their full potential. Thank you for being part of the Lumen team. We're glad to have you on board with us!
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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