Pros
-Co-workers are the best support system you've got there. There is a total team vibe here. You have each others backs for the most part. -Snacks/food assortment is pretty good. Minimizes how much you would spend downtown trying to get lunch and all that. But don't count on that for too long as when a start-up company goes public, they drop all of these types of fringe benefits. -You're held accountable for YOUR work. Because team members aren't pulling their weight doesn't affect you but you're also not micromanaged depending on your Team Lead. -Provide grandfathered employees lyft credits. New employees moving forward only receive 20% off of their rides. -If you're the empathetic type of person, you feel like you're helping people resolve problems and that can be gratifying to a good degree, but cooler heads prevail with angry customers. -Some team leads won't breath down your neck. This job doesn't get claustrophobic. People give you space to be yourself and get your work done with a healthy dose of socializing as well.
Cons
-TERRIBLE workforce management when it comes to forecasting company needs during the holidays. Expect last minute answers when it comes to Holiday schedules. Lyft, you can make this better. Make it happen. -Scheduling. Your schedule is based on "work performance" and "productivity". Which leads to the 4th item in the cons list. Don't expect to be given the schedule you want. They change your schedule every 6 months. You'll fill out a form saying what you'd like to work and they won't give you anything you've asked for. You'll need to schedule school and other things around their schedule, which makes it difficult to balance work/life when you're told what your new schedule is 1 week before. They'll say they need more people to work in the evenings and 75% of the work force will be given morning schedules. What gives guys? I give you the courtesy of requesting time off in advance and the favor isn't returned. -Low pay. Come on. Just about everyone in the downtown area is paying at least $18/hr starting. Especially with the gradual move to not giving new employees credits, people are going to need the extra money to pay to get to work if they don't have a vehicle in the already almost impossible to park downtown area. -No one seems to know how the company produces numbers. If you're the type that wants to know what is comprised of productivity data and other information important to your performance, no one seems to know how the data is created. It'd be nice to let your employees know what data you're using to measure their productivity. -Transparency is like pulling teeth. -Parking sucks. Expect to park 15 min walk or try to fight the parking garage management to get a monthly pass which Lyft pays for but is seemingly impossible to find a decent garage that doesn't have creeps lurking. -1 year to move up in the company. This is a pro and a con because they don't want a bunch of people who are starting out to move into heavier customer service issues but also it prevents people who really deserve to be somewhere else from moving anywhere they wish to apply. -Lyft credits. If you're hired in 2019, don't expect to get those sweet credits that Lyft gave to it's employees. You'll only receive 20% off of your rides as the new perk goes. -Allowing people to be themselves also doesn't have to equate to using the office as a soap box. People openly spew their view on politics and other things you're not really supposed to be talking about in the office. Not everyone agrees with your points of view and to be quite honest, I can get on Facebook if I want that.