Lyft Reviews
Updated May 23, 2022
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Found 1,181 of over 3,746 reviews
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Top Review Highlights by Sentiment
- "If you drive during prime time you can really make bank which is great for people in between jobs." (in 195 reviews)
- "It's a great way to make your car holistically useful to the community at large while making good money." (in 146 reviews)
- "Low pay for rides even if you ride all day you won’t meet your goal cause this company is money hungry." (in 157 reviews)
- "Senior leadership, in some departments, is under experienced and it leads to inefficiency and frustration sometimes." (in 25 reviews)
Ratings by Demographics
This rating reflects the overall rating of Lyft and is not affected by filters.
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- Current Employee★★★★★
Pros
It’s convenient since you set your own hours
Cons
The pay might be low after you deduct cost
- Former Employee, more than 3 years★★★★★
Pros
freedom over own schedule, no oversight
Cons
App has become horrible. It won't let you move the screen to see where you're going while your vehicle is moving. I understand this is supposed to sound like a safety measure, but you can't even click to see the address you're going to. App also moves map back to your current spot when trying to move to see where you're going. Also app won't let you text your customers in your own words even while stopped, for example, you can't type, "I'm at the corner of Marion and 1st ave" for clarity. Instead, you have about 8 prompts to choose from. In other words, many times you have to check the map to be sure you're travelling to the correct side of the street or not making a dangerous left turn ahead or many other things or JUST SEE THE ADDRESS WHERE YOURE GOING and the app prevents these things, makes me extremely frustrated, anxious and dangerous because I cannot calculate how to get to someone or drop them off. The app has all these ridiculous measures, NONE of which are on the UBER app. This is offensive and dangerous and stresses me out as a driver.
Continue reading - Current Employee★★★★★
Pros
they really invest in their team mates, amazing at hiring great people
Cons
no complaints - really great place to work and mission to be a part of
- Current Employee★★★★★
Pros
Meeting good people. Being able to work at your own pace the times you choose.
Cons
Times can get slow, riders can cancel while your on your way to them.
Continue reading - Former Employee, more than 3 years★★★★★
Pros
Great people I connected with, good company values and mission, good push for diversity and inclusion in workplace.
Cons
Little to no opportunities for growth in the Operations field. High turnover of Managers. Employee feedback about SOPs, policies, and practiced never acknowledged or implemented. Company made our team members feel disposable.
Continue reading - Former Employee★★★★★
Pros
I was able tailor my schedule to fit around Dr. Appts. Part time & full time adjustments never a problem. Always able to make up hrs if I had to take of being that this position is available 24hrs. 7 days a week! Also you can get paid daily after you make $50.00.
Cons
You must have proper insurance coverage.If your insurance has no knowledge of you driving Lyft … Claims will not be paid incase of an accident.There are many insurance companies who will carry you.
- Former Employee, less than 1 year★★★★★
Pros
- great team and flexibility in remote work
Cons
- conflicting internal business metrics
- Current Employee, more than 3 years★★★★★
Pros
Promote quickly, consistent yearly raises. Once you get your feet under you the role is very much self driven.
Cons
3 years in the role and I'm already capped out on salary Can be chaotic at times with processes not as thorough as with more established companies.