Lyft Reviews | Glassdoor

Lyft Reviews

Updated December 14, 2018
324 reviews

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4.2
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Lyft CEO Logan Green
Logan Green
247 Ratings

Employee Reviews

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Pros
Cons
  • "Wear and tear on the car isn’t fun" (in 87 reviews)

  • "poor rating system; inconsistent bonus system" (in 72 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (20)

    "UpLYFTing Experience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate People Business Partner in Nashville, TN
    Current Employee - Associate People Business Partner in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft (More than a year)

    Pros

    Employees value one another and work together as one team to accomplish goals and drive results as we support our internal and external customers. Work/life balance, great benefits, empowering culture, innovative and creative co-workers working alongside you - and the ability to truly partner to create and influence and leave your mark - just to name a few!

    Cons

    Lyft is located in downtown Nashville, parking is available and traffic can be heavier at times, something to consider

    Advice to Management

    Continue what you are doing - continue to empower and upLYFT your employees and our customers to reach out fullest potential and drive creative solutions.


  2. "Engineering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft full-time

    Pros

    Strong culture and very mission driven. Especially happy with efforts on diversity and inclusion.

    Cons

    Very happy and no cons that I can think of. Building a new office here in NYC which is exciting, so for the time being we are working out of a smaller space.

    Advice to Management

    Thanks for the transparency. Great to be a part of a strong culture and working with other fantastic engineers.

  3. Helpful (3)

    "Fantastic Healthcare Initiatives at Lyft"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Forming exclusive partnership with 9 out of 10 top healthcare networks and top EHR AllScripts.
    Making a difference, creative.
    Awesome people.

    Cons

    There are no cons to working here.

    Advice to Management

    Lets Close more partnerships with top companies in the space like Modernizing Medicine, Practice Fusion, AdvancedMD, Kareo, and more.


  4. "Pros and Cons work for lyft"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Lyft part-time

    Pros

    The flexible time and work on holidays

    Cons

    less competitive compare to uber in Austin


  5. "Community Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft full-time

    Pros

    great benefits, good team, supportive

    Cons

    not much growth or career development


  6. Helpful (1)

    "Start Up Growing Pains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Lyft full-time (More than a year)

    Pros

    -Co-workers are the best support system you've got there. There is a total team vibe here. You have each others backs for the most part.

    -Snacks/food assortment is pretty good. Minimizes how much you would spend downtown trying to get lunch and all that. But don't count on that for too long as when a start-up company goes public, they drop all of these types of fringe benefits.

    -You're held accountable for YOUR work. Because team members aren't pulling their weight doesn't affect you but you're also not micromanaged depending on your Team Lead.

    -Provide grandfathered employees lyft credits. New employees moving forward only receive 20% off of their rides.

    -If you're the empathetic type of person, you feel like you're helping people resolve problems and that can be gratifying to a good degree, but cooler heads prevail with angry customers.

    -Some team leads won't breath down your neck. This job doesn't get claustrophobic. People give you space to be yourself and get your work done with a healthy dose of socializing as well.

    Cons

    -TERRIBLE workforce management when it comes to forecasting company needs during the holidays. Expect last minute answers when it comes to Holiday schedules. Lyft, you can make this better. Make it happen.

    -Scheduling. Your schedule is based on "work performance" and "productivity". Which leads to the 4th item in the cons list. Don't expect to be given the schedule you want. They change your schedule every 6 months. You'll fill out a form saying what you'd like to work and they won't give you anything you've asked for. You'll need to schedule school and other things around their schedule, which makes it difficult to balance work/life when you're told what your new schedule is 1 week before. They'll say they need more people to work in the evenings and 75% of the work force will be given morning schedules. What gives guys? I give you the courtesy of requesting time off in advance and the favor isn't returned.

    -Low pay. Come on. Just about everyone in the downtown area is paying at least $18/hr starting. Especially with the gradual move to not giving new employees credits, people are going to need the extra money to pay to get to work if they don't have a vehicle in the already almost impossible to park downtown area.

    -No one seems to know how the company produces numbers. If you're the type that wants to know what is comprised of productivity data and other information important to your performance, no one seems to know how the data is created. It'd be nice to let your employees know what data you're using to measure their productivity.

    -Transparency is like pulling teeth.

    -Parking sucks. Expect to park 15 min walk or try to fight the parking garage management to get a monthly pass which Lyft pays for but is seemingly impossible to find a decent garage that doesn't have creeps lurking.

    -1 year to move up in the company. This is a pro and a con because they don't want a bunch of people who are starting out to move into heavier customer service issues but also it prevents people who really deserve to be somewhere else from moving anywhere they wish to apply.

    -Lyft credits. If you're hired in 2019, don't expect to get those sweet credits that Lyft gave to it's employees. You'll only receive 20% off of your rides as the new perk goes.

    -Allowing people to be themselves also doesn't have to equate to using the office as a soap box. People openly spew their view on politics and other things you're not really supposed to be talking about in the office. Not everyone agrees with your points of view and to be quite honest, I can get on Facebook if I want that.

    Advice to Management

    Just about any startup company can boast about it's office culture. You guys have something great going here. These are typical growing pains that I've seen with previous startups. So use that knowledge and learn from it.

    Your work force management team needs to be better. Hands down. When you tell your employees two weeks ahead of Thanksgiving, that you still haven't figured out who will get holidays off, it just looks really bad. Who fell asleep on that one?

    You give your team leaders great space to be able to be themselves and allow them to manage their teams without making them neck breathers. Everybody appreciates this.

    If you have a process for something, you need to make sure that process is communicated across the company and even to our outside hired help. Miscommunication across the board makes double the work for everyone. Great that you've hired people to answer phones, but lets get them on the same page with the procedures and processes that everyone in the offices does.

    Just listen to your employees and be more transparent about things. If you continue on this pathway, you'll create a dip in morale. We thank you for providing snacks and a nice office to work in but I could do without the snacks and other extra things you spend on to get a raise or a bonus at the end of the year.


  7. "Flexible but draining"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    flexible schedule which was nice

    Cons

    pay is too low which is a bummer

  8. "Great place depending on department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Lyft full-time

    Pros

    Great people, great chance to grow.

    Cons

    Not a lot of oversight.


  9. "Customer Experience Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft part-time

    Pros

    Friendly co-workers and boss. You can bring your dog in the office with you. Working from home

    Cons

    Have to work school schedule around work schedule. Sometimes can be difficult.


  10. Helpful (1)

    "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great perks, opportunity to make impact

    Cons

    Leadership has changed recently and company culture no longer feels as positive