Lyft Reviews
Updated May 26, 2023
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Top Review Highlights by Sentiment
- "If you drive during prime time you can really make bank which is great for people in between jobs." (in 233 reviews)
- "It's a great way to make your car holistically useful to the community at large while making good money." (in 177 reviews)
Ratings by Demographics
This rating reflects the overall rating of Lyft and is not affected by filters.
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- Current Employee, less than 1 year★★★★★
Pros
Scheduling flexibility so I have a great Family Work balance
Cons
I definitely feel we should receive a higher percentage for the fare seeing as how it’s my vehicle which I fully cover, including my own ride share insurance as well.
Continue reading - Current Employee, more than 1 year★★★★★
Worst experience of my career
Apr 13, 2023 - Anonymous EmployeeRecommendCEO ApprovalBusiness OutlookPros
• The people I've worked with are some of the smartest and humblest in my career, which has been refreshing in tech. Everyone cares about the mission (which is loosely about connecting people through transportation, but more on that in the cons). • Lyft is remote friendly, but there are some murmurs of a return to office mandate, so this might become a con this year. • There are varied and challenging problems to work on (which is a con from the business perspective, though).
Cons
• Leadership is easily some of the worst I've seen in over a decade of working in tech. No one knows who's leading what, there's a large disconnect between the top and the bottom of the org, decisions are made in a vacuum, people are extremely slow to react, and communication is uneven/conflicting/inconsistent. And oh, the gaslighting! • There's no focus, as leaders often chase their own pet projects that don't align well to overall business goals. • If you started within the last year or two, you've likely gone through multiple org/role/project changes that come out of nowhere. Getting traction on anything before priorities suddenly change is impossible and work you may have done over the course of a quarter is easily thrown aside and wasted. • Did I mention the gaslighting? Leaders will straight up lie to you and make you feel like you were crazy if you think or hear something closer to the truth. • Lastly, there's a mission, but is there? I can't tell you what it is anymore, but there's so much about "the mission".
Continue reading - Former Employee★★★★★
Good people, okay job, uninspiring leadership
May 25, 2023 - AnalystRecommendCEO ApprovalBusiness OutlookPros
Some of the best people I’ve ever worked with. Unlimited PTO that was encouraged to use.
Cons
Lack of trust in leadership, and hard to see a real direction and strategy for the company. Very little in the form of actual career pathways— kind of just stay in whatever role you have.
Continue reading - Current Employee, more than 3 years★★★★★
New leadership made it abundantly clear they hate their employees
Apr 30, 2023 - Team CoachRecommendCEO ApprovalBusiness OutlookPros
The people you work with are kind and very empathetic. You'll likely make personal friendships here with your coworkers and carry those outside of Lyft.
Cons
Leadership is evil. New leadership decided to lay off 30% of our workforce and tell those of us left we have to come back to office without an increase in pay for the next 12 months (after we've gone 15 without a raise) and no reimbursement for parking - all the while buying a new local office in the most expensive and hard to reach part of town. If you value your work-life balance or at the bare minimum want to feel valued for the hard work you're putting in, do not work here. New leadership doesn't even pretend to appreciate their hardworkers.
Continue reading - Former Employee, more than 3 years★★★★★
Great people, but questionable leadership in a challenging industry
May 5, 2023 - Technical Program ManagerRecommendCEO ApprovalBusiness OutlookPros
Managers and cross-functional partners were mostly all great people to work with. Pay was competitive. Was provided with opportunities to grow and prove my skills. I had a good amount of freedom to pursue programs I was interested in.
Cons
The people-first culture seems great at first, but you eventually realize that it's mostly a show. Layoffs were done with little empathy, and people absolutely got the sense that leadership didn't care at all. It seems like the company was always a step (or two) behind Uber. We'd find ourselves building features or making decisions after Uber and this seemed to cause our market share to keep slipping. Health & WFH benefits could be better.
Continue reading - Former Employee, more than 3 years★★★★★
Stay Away
May 21, 2023 - Anonymous/Employee in San Francisco, CARecommendCEO ApprovalBusiness OutlookPros
Lyft used to have a good culture before the company started doing layoffs every few months. While rideshare space is interesting, the company does not make a profit and they will keep cutting till they have only few engineers left to keep the app running or sell to private equity.
Cons
It is a sinking ship and at the helm are a bunch of clowns who have failed again and again. The top management should be fired. Anyone who has been on ELT in the last 3 years should be let go, they have not successfully delivered anything. The leadership team only knows one thing and that is reorg. There is a reorg every 6 months and failing leaders keep moving up and promoting their own people.
Continue reading - Former Employee★★★★★
Pros
I worked here for over six years in three different positions. Great benefits, decent pay, and some really awesome folks work there!
Cons
They laid me about 1,000 other people off but the new CEO took a multimillion dollar bonus to join the company.
Continue reading - Former Employee, more than 3 years★★★★★
Great people & culture
May 25, 2023 - Software Engineer In Test in San Francisco, CARecommendCEO ApprovalBusiness OutlookPros
Company culture is great, I haven't seen any politics in 3+ years of my career in multiple teams at Lyft which is hard to find these days! In fact people are always ready to help each other. Work culture is also amazing! Lyft offers recharge days every month!
Cons
Due to stock price comp is reduced XXXXX times
- Current Employee★★★★★
Pros
Meet people of all age ranges and be their therapist as they get from A to B. Learned LYFT is worse than big pharma, FDA, judicial and all other corrupt entities promising great outcomes but truly just want all profit working for them leaving you in debt to their ridiculous standards.
Cons
Charging stations are not nearly as frequent OR in good standing order to charge EV effectively. The time it takes to charge vehicle is time used to just sit and recharge. Zero profit to be made of not putting 40 hour weeks, As I am now on serious debt renting this complete sham of a business. The LYFT platform itself is a joke and cannot believe people actually have success stories working for them.
- Current Employee★★★★★
Good company to work at but poor outlook
May 26, 2023 - Data Science Manager in San Francisco, CARecommendCEO ApprovalBusiness OutlookPros
Interesting problems Driven and friendly coworkers
Cons
Chaotic internal team structures Changing priorities
Lyft Reviews FAQs
Lyft has an overall rating of 3.6 out of 5, based on over 4,514 reviews left anonymously by employees. 56% of employees would recommend working at Lyft to a friend and 34% have a positive outlook for the business. This rating has decreased by -5% over the last 12 months.
56% of Lyft employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Lyft 3.9 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Lyft to be culture, benefits, coworkers and the cons to be career development, management, compensation.
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