Lyft Reviews | Glassdoor

Lyft Reviews

Updated August 17, 2017
170 reviews

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3.9
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Approve of CEO
Lyft CEO Logan Green
Logan Green
123 Ratings

170 Employee Reviews

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Pros
Cons
  • wear and tear on personal vehicle (in 49 reviews)

  • The rating system is also a bit flawed (in 44 reviews)

More Pros and Cons

  1. "If you need money immediately this can help."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Lyft part-time

    Pros

    You get to make your own hours

    Cons

    You only make money if you go out at nights on the weekend. There used to be a lot more bonuses and incentives.


  2. "Definitely worth it for temporary. Not full-time career."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lyft Driver in Hawthorne, CA
    Current Employee - Lyft Driver in Hawthorne, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Lyft full-time (Less than a year)

    Pros

    You make your own hours. Tips can be great at times, on Saturday night you're making at least 200 bucks if working eight hours. They have this great program where you can rent and if you do 110 rides a week it's free.

    Cons

    Some weeks you're making 12 bucks an hour if people don't tip. If you're using your own car it's deathly not worth it.

    Advice to Management

    Would be nice to be guaranteed x amount of dollars per hour at the very minimum.

  3. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Lyft part-time (More than a year)

    Pros

    Flexible schedule great pay great customers

    Cons

    No customer service support app problems


  4. Helpful (1)

    "Lyft can be whatever you make of it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Driver+ in Detroit, MI
    Current Employee - Driver+ in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft full-time (More than 3 years)

    Pros

    Flexible hours. Meet interesting people. Every day is different. I love being part of a rapidly scaling company. Has a driver advisory council (DAC) to get feedback to HQ.

    Cons

    All the naysayers and complainers who don't take the time to find resources to learn how to be successful, they want everything handed to them for no effort

    Advice to Management

    Bring back mentoring, more thourough preparedness for new drivers.


  5. "Customer Support"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Lyft full-time

    Pros

    Lyft is a great place to work. The office is wonderful, the employees are happy, and the benefits are great.

    Cons

    I can't think of any at this time, except maybe if you're looking for a simple 9-5, the hours can vary greatly.

    Advice to Management

    Keep doing what you're doing.


  6. Helpful (1)

    "Overall mediocre experience so far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Lyft part-time (Less than a year)

    Pros

    Pick your own hours
    ability to rent a car through the express drive program
    car is really nice
    listen to your own music, no bosses, be in your zone when no PAX are in car.

    Cons

    customers are butholes, they rate you low for no reason. then jeopardize your whole career.
    nearly impossible to meet the weekly incentive to make the car payment relatively reasonable. so you will pay darn near 1,000/ month for a chevy cruze.
    they lie about how much you make, while it says passenger was charged $3.50, (so you get 2.68), they are truly charged $5.50. they lie to you about how much they get. (obviously way more than 25%)
    i do this strictly for the car, and not having to deal with management and a strenuous job. i don't profit anything majority of the time they end up taking money out of my bank account weekly for the car because the ride demand is so low, i just need the car.

    Advice to Management

    rating system sucks.
    make your car payments lower, or lower the bonus goal- its literally impossible.


  7. Helpful (5)

    "My experience as a CA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Community Associate in San Francisco, CA
    Former Employee - Community Associate in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Lyft full-time (Less than a year)

    Pros

    Lyft as a corporation has very good values and a good heart, which is rare nowadays. They care about their employees. I think if you work for certain branches of the company, your life is great. If you work for others, not so much. I thought the company itself was good overall, the pay was fair, and the benefits were very nice.

    Cons

    My position itself was very difficult to handle day in and out. As a community associate we are yelled at all day by drivers who think everything is our fault. I could only take so much of that for so long. However, I think it wears down even people with the thickest of skin.

    Advice to Management

    Give community associates the opportunity to get into marketing and other roles so they don't get burnt out.

  8. "Work hard , no loyalty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Lyft full-time (Less than a year)

    Pros

    benefits, office space and free snacks

    Cons

    cut throat behind the smiles - a lot of work expected for medium pay standards


  9. "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Driver in Miami, FL
    Current Employee - Driver in Miami, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Lyft full-time (Less than a year)

    Pros

    Work when you want. Sometimes pay is good. When surges happen then pay is good

    Cons

    Summer pay sucks. No more surge, or barely any. Too many hours just to make 100 a day. Gas waste.

    Advice to Management

    Have a line for drivers to call. Or a text chat line for help. And do better marketing in Miami for riders


  10. Helpful (1)

    "Love it"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Make your own hours. Meet great people. Rate is great and tips are a real plus. Overall great experience, great company.

    Cons

    Contractor so no benefits. You don't get any health care or retirement of any kind. Plus you pay for your own gas although you get a discount from Shell.

    Advice to Management

    Create more permanent jobs so that people can have benefits.


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