Good place to work but could be great with some changes - IT Specialist Mastercard Employee Review

4.0
Mar 26, 2019
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits Great work life balance policy with lots of time off (as long as you are not shamed by your peers) Competitive salary AMAZING YEARLY BONUS!!!

Cons

If you don't have any up high (with power) contacts and relationships, good luck getting anywhere. You will be passed over for every promotion and then get the carrot on the stick *you are almost there, but could do just a little more to really get there*, you can double the results of others and still just get a "good job go get em tiger, results achieved" at the end of the year with no actual movement forward for YEARS. You will be held accountable rightfully so to the employee conduct guidelines. Your peers that are not the same race/gender/friends with management will not. They will form cliques that you are not a part of and you will endure bullying and harassment and HR won't care. The ones that can get away with it will break policy and it will be waved off as a non issue, oh and you get to watch them get promoted for it too. Management will tell you to suck it up and remain professional. Have alternate political views to the company? Get ready to have their stuff shoved in your face all the time and guilt tripped for thinking differently. But they still "respect your views." It's a shame because this is a good place to work it's just brought down by human hypocrisy and favoritism with no ACCOUNTABILITY. It's almost a high, no middle school mentality that runs the place. This is a big deal because you spend more time with your co-workers than you do your own family and friends. If you have to spend it with hostile, cutthroat people it really presents a more difficult challenge than any job or task you are asked of in your career there.

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Mastercard Response
7y
Thank you for taking the time to write a review. I was sorry to read this. You have raised some very alarming concerns , and I would encourage you to contact our ethics helpline. We do not condone or foster a culture of bullying and hostility, and we would like the chance to investigate and address your concerns.

Explore other reviews about Mastercard

5.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture. Stable. Analytical and rewarding if you find the right product.

Cons

Slower career growth. Not as influential

4.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Mastercard does a great job fostering an inclusive and supportive environment. There are genuinely good people throughout the organization, and leadership often invests in employee engagement through events, recognition, and culture-building initiatives. I enjoyed many of the relationships I built while working there, and there are teams that truly care about collaboration and supporting one another.

Cons

Compensation at the director level did not feel competitive compared to the level of responsibility expected. Career advancement can also be extremely challenging due to how top-heavy the organization is with senior leadership roles. There are a large number of Senior Vice Presidents, sometimes without clear scope or experience aligned to the title, which creates limited room for high-performing employees to grow. At times, it felt like senior leaders were being hired primarily to manage or communicate with other senior leaders, rather than drive meaningful operational impact. In product and go-to-market roles especially, priorities are often heavily driven by funding decisions. It can be frustrating when projects suddenly shift in importance or remain underfunded for long periods of time while awaiting senior leadership review. This sometimes leaves highly talented employees in limbo, unable to move initiatives forward despite strong momentum or market opportunity. The organization can also be very comfortable with the status quo, which creates a slower pace that many employees seem accustomed to. For people who are highly motivated and eager to drive change, it can feel difficult to navigate the number of roadblocks and layers of approval required to move initiatives forward.

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