Mastercard Reviews | Glassdoor

Mastercard Reviews

Updated July 17, 2018
1,128 reviews

Filter

Filter

Full-timePart-time

3.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO

1,128 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Preach work/life balance but don't practice it" (in 44 reviews)

  • "No local presence of leadership allows lots of politics from senior management team" (in 35 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (5)

    "A Decency-Led Force for Good w/ Technology Solutions to Match"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Purchase, NY
    Current Employee - Vice President in Purchase, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mastercard full-time (More than a year)

    Pros

    Practically unbreakable business model, leading the way in financial inclusion and responsible social/economic practices. The organization leads with "decency" and is a force for good in Payments and beyond.

    HR practices are thoughtful and progressive. Compensation is excellent.

    Cons

    Conscientious risk management means that decision making can be slow, but ultimately feel we get to the right outcomes.

    Advice to Management

    Continue to promote more agile, design-thinking-centered ways of working, moving away from a waterfall approach to decisions.


  2. "Well poised to leap"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in O Fallon, MO
    Current Employee - Consultant in O Fallon, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mastercard full-time (More than 8 years)

    Pros

    Recognition
    Growth opportunity
    Pioneer in its field
    Global Brand

    Cons

    Needs to move faster
    Reconsider age-old processes
    Diversify in offering & channels

  3. "Director, Software Engineering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The business model is very solid. Lots of resources available to deliver and operationalize software products. Diversity of applications, batch, online, web services, mobile, experimental, data warehousing...

    Cons

    Silo'd environment keeps innovation down. Culture is driven as agile/nimble/ownership, but it reality a very committee-like and SLA oriented structures slow things to a crawl.

    Advice to Management

    Bureaucracy does not equal quality, allow teams to have true ownership of applications and organize resources at a horizontal level vs. a center of excellence approach.


  4. Helpful (1)

    "Not very equal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mastercard full-time

    Pros

    Great development and growth opportunities

    Cons

    Company focuses only on hi-pos and rest do not receive the opportunities

    Advice to Management

    Focus on ALL employees equally.


  5. Helpful (1)

    "TPM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mastercard full-time (More than 5 years)

    Pros

    Good work life balance
    Good pay scale
    Talented Peers and Co-workers

    Cons

    Leadership and executives fired from Amazon joining the mastercard at higher level. They are playing dirty politics and resource poaching. Better join Amazon instead of mastercard.
    Executive joined from amazon has not shown any result in first 9 months.
    Emphasizes on Bell-curve
    All Managers are being forced to identify average performer and fire them at year end.
    Wrong commitments of raise the bar being executed wrongly.
    Old mastercard employees being cornered to make place to hire professionals from Amazon.
    Emphasizes on Cloud Native instead of focusing more on AI and Machine Learning.
    I recommended to friend first try to Amazon if you won't get selected then try in mastercard.

    Advice to Management

    New executive leadership damaging the mastercard brand and culture. Mastercard itself is a brand. It cannot follow the culture of Amazon. We are not in eCommerce business infect we enable eCommerce merchant.
    Don't copy job families of Amazon. Learn what we've good in mastercard instead of emphasizing what new executives and leadership hired from Amazon know.
    Don't wait for one more negative pulse survey feedback.


  6. Helpful (2)

    "Not great for engineers -NY office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in New York, NY
    Current Employee - Software Engineer in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Mastercard full-time (More than 3 years)

    Pros

    Room to learn new things and use cutting edge technology.

    Cons

    Management are micro managers that are constantly wanting a status update but won't give the team room to do their work.

    There is no work life balance. They expect you to show up early, leave late, work through lunch and weekends. The place is been filled with contractors and a lot of H1 workers so the employee feels the pressure to have the same work schedule as said contractors.

    Advice to Management

    Start listening to your engineers as to how things should be done. Product decisions is holding the company back from archiving its goals. Also trust your engineers to do the work and stop trying to micro manage everything, it didn't use to be this way until recent management change.


  7. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Analyst in Saint Louis, MO
    Current Employee - Senior Systems Analyst in Saint Louis, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Mastercard full-time (More than 5 years)

    Pros

    Flexible schedules, generous PTO/vacation policy, bonus/raise structure is fair.

    Cons

    Large company across many countries/timezones, often within the same team--makes it difficult to coordinate and communicate at times.

    Advice to Management

    Invest more in face-to-face working and less on telecommuting/e-mail/phone

  8. Helpful (2)

    "Not a Forever Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Purchase, NY
    Former Employee - Anonymous Employee in Purchase, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Mastercard full-time (More than a year)

    Pros

    The culture is OK depending where you work. You'll see a lot of lifers settling there given that Mastercard pays well and bonuses are almost always at or above target. People are friendly and the work is interesting. Two years is probably all you need before moving on.

    Cons

    HR and Management has their favorites - you'll notice that in a lot of comments on here. They hired a new Chief Talent Officer who seems to have her own agenda and isn't in it for the people. There are very few leaders there who truly live the Mastercard values by doing well by doing good and who invest in their people. Mastercard does not do a great job at letting go of poor performers - pretty much anyone can obtain their full bonus (which in my opinion translates to lack of innovation). There's no true sense of urgency to motivate anyone. If you're looking for a comfortable job with mounds of red tape and no room for growth then Mastercard might be the right fit for you.

    Advice to Management

    Pay close attention to your leaders and listen to your employees. Don't check the box and play favorites. You have amazing talented people who are willing to do great things for the company. Invest in the right people!


  9. "Assistant manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Purchase, NY
    Current Employee - Anonymous Employee in Purchase, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mastercard full-time (Less than a year)

    Pros

    good team, good company culture

    Cons

    I don't have annual leave loading


  10. Helpful (4)

    "Terrible culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Mastercard full-time (More than 5 years)

    Pros

    Pay is ok, there are some smart people

    Cons

    Employees care so little about the company, and morale is so low, they don't even use their own products. Inside the building you have to pay with a Mastercard, but outside people use other cards. Would a Coke employee drink Pepsi? I don't think so. People just don't "feel it" for this company, it's just a paycheck to many.

    Advice to Management

    The numbers are great, the employees are miserable. As the older people age out (and you get rid of many of them for that reason) you'll have a real problem with recruiting/keeping the next generation who will want to work somewhere with some life in it.


Showing 1,128 of 1,266 reviews
Reset Filters