Mastercard Reviews | Glassdoor

Mastercard Reviews

Updated August 15, 2018
1,143 reviews

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3.9
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1,143 Employee Reviews

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Pros
Cons
  • "Preach work/life balance but don't practice it" (in 44 reviews)

  • "No local presence of leadership allows lots of politics from senior management team" (in 35 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (9)

    "A Decency-Led Force for Good w/ Technology Solutions to Match"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Purchase, NY
    Current Employee - Vice President in Purchase, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mastercard full-time (More than a year)

    Pros

    Practically unbreakable business model, leading the way in financial inclusion and responsible social/economic practices. The organization leads with "decency" and is a force for good in Payments and beyond.

    HR practices are thoughtful and progressive. Compensation is excellent.

    Cons

    Conscientious risk management means that decision making can be slow, but ultimately feel we get to the right outcomes.

    Advice to Management

    Continue to promote more agile, design-thinking-centered ways of working, moving away from a waterfall approach to decisions.


  2. "Product Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mastercard full-time (Less than a year)

    Pros

    Very good benefits, amazing work balance and senior leadership,

    Cons

    Not so good on career planing.

  3. "Senior Business Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President Senior Business Leader in Purchase, NY
    Former Employee - Vice President Senior Business Leader in Purchase, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mastercard full-time (More than 10 years)

    Pros

    collaborative work environment and very good benefits

    Cons

    can be a little too political

    Advice to Management

    do more to encourage employee devlopment - maybe even mandatory job changes


  4. Helpful (2)

    "Today on my 24th year Anniversary at Mastercard....."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President Community Relations in Purchase, NY
    Current Employee - Vice President Community Relations in Purchase, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mastercard full-time (More than 10 years)

    Pros

    I reflect back on what an amazing journey it has been. Never regretted even for a second having agreed to work here. Great company for work for, where you have all the resources and support to tailor your own career. It's definitely been a fun ride !!

    Cons

    I think pointing at "cons" can be personal. What's a bad thing for somebody, may not be a bad thing for me. Difficult to say, I've always focused on all the positive things around here.

    Advice to Management

    Continue pushing for all Managers of people to realize that managing others is a distinction and honor (as I heard our CEO saying once...) that shouldn't be taken lightly. Supporting, coaching, respecting, guiding, teaching and ensuring the best environment to excel professionally and personally should be a given, not a rare thing that some of us are lucky to find.


  5. "GOOD"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Purchase, NY
    Former Employee - Anonymous Employee in Purchase, NY

    I worked at Mastercard full-time (Less than a year)

    Pros

    Good working environment and work life balance

    Cons

    Innovative approach is needed for new solutions


  6. "Amazon culture copied - bell curve performance appraisal system - concern of job security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in New York, NY
    Current Employee - Director in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mastercard full-time (More than 5 years)

    Pros

    Very Good Vision from CEO
    Diversity
    Work life balance as no deliverable till 2020

    Cons

    Changes in Leadership and new processes waste lots of time for individual and every time needs to start from square one.
    Leadership coming from Amazon enforced Amazon process and values instead of they getting align with mastercard values.
    Entire year focus was raising the bar without planning for clear roadmap.
    Focus is more on Bell-Curve to show-case the leadership's own objective on raising the bar. Very much against mastercard policy.
    Middle-of the year RnR and objective changes and developed fearful environment.
    So much effort on setting objectives but end up loosing entire year with no impact and business values.
    Job security is major concern the way unreasonable expectations.
    No consistencies of expectation from two different verticals.

    Advice to Management

    Don't copy amazon culture. First align with mastercard process & culture and then take only few good things from learning of Amazon. If you want to do anything good then increase pay scale like Amazon. Their Job Level and Mastercard Job Levels are different so don't expect same expectation as Amazon or promote everyone first and then expect more.
    Focus more on business then just focusing on employees RnR.
    Calibration are like manager who speak more their directs will win compare to others.
    I started doubt CEO and Presidents for the mistake they are doing trusting more on outsiders who have not delivered anything in a year other than decreasing team size.
    Review and refer how many employees already left the amazon culture group and few more are looking for new opportunities.


  7. "Great"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Culture Pay Benefits Technology Location

    Cons

    None none none none none

  8. Helpful (13)

    "TPM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mastercard full-time (More than 5 years)

    Pros

    Good work life balance
    Good pay scale
    Talented Peers and Co-workers

    Cons

    Leadership and executives fired from Amazon joining the mastercard at higher level. They are playing dirty politics and resource poaching. Better join Amazon instead of mastercard.
    Executive joined from amazon has not shown any result in first 9 months.
    Emphasizes on Bell-curve
    All Managers are being forced to identify average performer and fire them at year end.
    Wrong commitments of raise the bar being executed wrongly.
    Old mastercard employees being cornered to make place to hire professionals from Amazon.
    Emphasizes on Cloud Native instead of focusing more on AI and Machine Learning.
    I recommended to friend first try to Amazon if you won't get selected then try in mastercard.

    Advice to Management

    New executive leadership damaging the mastercard brand and culture. Mastercard itself is a brand. It cannot follow the culture of Amazon. We are not in eCommerce business infect we enable eCommerce merchant.
    Don't copy job families of Amazon. Learn what we've good in mastercard instead of emphasizing what new executives and leadership hired from Amazon know.
    Don't wait for one more negative pulse survey feedback.


  9. Helpful (7)

    "Win-Lose, Zero Sum Game thinking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Mastercard full-time (Less than a year)

    Pros

    Good benefits, nice campus. Some truly talented, albeit frustrated employees.

    Cons

    Cut throat environment rife with nepotism. Unprofessional, bullying and dishonest behavior tolerated among middle management. Little collaboration or teamwork due to a bonus payout structure that rewards individuals for seeking personal “wins” at the expense of the team. Dictatorial management that preaches agile and empowerment but practices strict control and punishes initiative or honest feedback. Managers are not held to any performance standard or benchmarks common to the industry, and treat employees like pieces on a chess board.
    Very misleading recruiting practices.
    Dishonesty, harassment, bullying and disrespect are tolerated and excused among department management team.
    Many peers talk about “Golden handcuffs,” “keeping their heads down,” “avoiding getting their hands slapped,” etc.

    Advice to Management

    Clean out the parochial, old boy middle management and hire new blood from outside the company to change the Tayloristic, cynical view of employee management as a mere economic transaction.


  10. "Director, Software Engineering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The business model is very solid. Lots of resources available to deliver and operationalize software products. Diversity of applications, batch, online, web services, mobile, experimental, data warehousing...

    Cons

    Silo'd environment keeps innovation down. Culture is driven as agile/nimble/ownership, but it reality a very committee-like and SLA oriented structures slow things to a crawl.

    Advice to Management

    Bureaucracy does not equal quality, allow teams to have true ownership of applications and organize resources at a horizontal level vs. a center of excellence approach.


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