Awful experience - Fulfillment Assistant Mercer Employee Review

1.0
Jan 11, 2017
Recommend
CEO approval
Business Outlook

Pros

The manager of the location as a whole was very good at their job and very friendly. Nice atmosphere and some co-workers were nice. Decent benefits.

Cons

Promotions and raises are completely based on a popularity contest. I personally had a manager admit to me that I was more likely to be laid off than people they would "prefer to lay off" because the preferred people were "black" and "asian." The worst part? This wasn't even the manager of our group any more, they were telling our NEW manager who to fire! For years in a row I was given exceptionally high performance reviews but NO raises. The company's excuse: they didn't have the money to give us raises because they spent too much on client meetings. I worked countless hours of free overtime because I legitimately had too much work to get done in the day and the team I was on was prohibited to do any overtime, yet there were people in some positions who were getting thousands of dollars of overtime each paycheck (by intentionally taking their time with their work). No reward whatsoever for actually working hard and doing your job. Constant quarrels, gossip, backstabbing, drama, etc. created an unnecessarily stressful work environment. So glad I left, I haven't looked back since.

Explore other reviews about Mercer

5.0
Mar 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Strong Network Experience with many industries

Cons

Lighter-touch conceptual learning rather than industry-specific mastery

3.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

-Trustworthy immediate colleagues -Good work/life balance and flexibility

Cons

-Little career pathing within company. Organization is extremely siloed, and cheap as they simply aren't interested in paying for small things to advance one's career like local industry conferences and events such as team holiday dinners that would have minimal impact on the company's bottom line. -Pay not aligned with skills or talent marketplace -One would think a benefits/career consultant would have decent pay and benefits. This is not the case

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