Mercer Reviews | Glassdoor

Mercer Reviews

Updated December 13, 2018
2,266 reviews

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3.4
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Mercer President and CEO Julio A. Portalatin
Julio A. Portalatin
728 Ratings

Employee Reviews

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Pros
Cons
  • "Demanding environment that can make work life balance a challenge" (in 146 reviews)

  • "No work life balance due to the amount of tasks need to be done" (in 35 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Overall good, keep listening to your employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Mercer full-time

    Pros

    good benefits, values work-life balance

    Cons

    listen to your employees to increase retention


  2. Helpful (3)

    "Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Mercer full-time

    Pros

    Given the opportunity to expand skills in a variety of project areas; work closely with Mercer experts and client contacts

    Cons

    Too much work, too little time

    Advice to Management

    Need more structure for cultivating talent without hanging people out to dry

  3. "Principal Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Mercer full-time

    Pros

    high quality work; flexibility; reputation

    Cons

    constant reorganization; annual layoffs; low annual salary increases


  4. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Mercer full-time (More than 10 years)

    Pros

    Good benefits. Lots of flexibility. Good culture.

    Cons

    Routine layoffs. Unrealistic goals set.


  5. Helpful (15)

    "Senior Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Associate in New York, NY
    Former Employee - Senior Associate in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mercer full-time (More than 8 years)

    Pros

    - Solid work life balance
    - Some great Principals and Partners

    Cons

    - Pay is incredibly below market. After speaking to several recruiters, we are talking like 20-50%. It's bonkers.
    - They (executive leadership) don't listen to their own consultants
    - Awful local leadership (NY)

    Advice to Management

    - Pay a competitive rate. You will continue to lose mid level talent and there is going to be no one left to train new analysts and support partners. Bye bye institutional knowledge.
    - Listen to your own consultants. We specialize in dealing with all the problems we have. Instead, leadership thinks they know everything and chooses not to listen to the talent they are surrounded by.
    - Look at the people you have in leadership positions. Honestly, look at them. Perhaps if people are leaving in droves, it may have something to do with the incompetent people you have "leading" them. Just a thought, or you can continue to stick your head in the sand pretend like people across the country and LOBs aren't leaving.
    - Good luck with the mess that you created as people continue to jump off a sinking ship. I was once proud to work for this company, but if clients knew how often Mercer doesn't practice what they preach, there would be no clients because Mercer would have zero credibility.


  6. Helpful (6)

    "No career pathing, low pay, hypocritical company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Associate in Houston, TX
    Former Employee - Senior Associate in Houston, TX
    Neutral Outlook
    Disapproves of CEO

    I worked at Mercer full-time (More than 3 years)

    Pros

    -Smart folks, lots of variation in projects
    -Good vacation, when they let you take it
    -Company is well known

    Cons

    Where do I begin... they have annual layoffs despite being up nearly 3-7% year over year. Nearly everyone I knew never got a merit increase and bonuses are often slashed or reduced. Almost everyone below mid level is paid well below market, so attrition and retention is an issue constantly. Partners and managers are often egotistical slave drivers that cuss at you or make you feel worthless if you make a mistake of any kind. Training is non existent and the culture is one where you must work yourself to death or step over the dead bodies of your own teammates to get ahead.

    The sickening part - MERCER IS AN HR CONSULTING FIRM!! For the love of humanity, you consult on issues like this but can’t solve them for your own company?!? Drink your own koolaid! It’s ridiculous that you have 60% turnover at the mid level and below. Mercer is a global authority in compensation data... it’s not like they don’t know what to pay people! They are experts in employee engagement and culture but the morale is awful... and not just in one office... every major office!

    Advice to Management

    Your culture is tanking... good people are leaving. You need to practice what you preach!


  7. Helpful (1)

    "You won't get far on the severance package"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Associate in Louisville, KY
    Current Employee - Senior Associate in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mercer full-time (More than 10 years)

    Pros

    Work life flexibility is very nice and health benefits are good.

    Cons

    As an internally high rated US IT employee, I have not had a base salary increase for several years, bonus pool smaller every year in the last 5 based on some contrived growth number they missed. North American colleagues that are outsourced only get one week of severance per service year. I always thought for a long term (10+ years ) employee that industry standard was twice that. Embarrassing. Hardly makes the high workload and inevitable termination worth waiting for. Stay away if you are in technology. No money here no matter talent or effort.

    Advice to Management

    Stop delaying the inevitable and offshore the whole place. Get it over with while the job market is good.

  8. "Staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Mercer full-time

    Pros

    The company pays very well

    Cons

    There is a toxic environment that needs some cleaning up


  9. Helpful (1)

    "Mercer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Associate in Washington, DC
    Former Employee - Senior Associate in Washington, DC
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Mercer full-time (More than 10 years)

    Pros

    Excellent employee benefits. Great work-life balance. Flexible work options. Interesting work. Great colleagues.

    Cons

    Poor top leadership. Directionless. Change for change sake.


  10. Helpful (1)

    "Health and Benefits Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Health & Benefits Analyst in Phoenix, AZ
    Current Employee - Health & Benefits Analyst in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mercer full-time (Less than a year)

    Pros

    Surrounded by the best in the industry, smart people.
    Cool work that you get to do.

    Cons

    Not really as much work flexibility as I would have hoped.
    Expected to learn a ton of information in a short period of time.

    Advice to Management

    Be more clear on expectations from the beginning and support your employees, especially new ones, more.