Mercer Reviews

Updated Jul 12, 2020

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3.4
66%
Recommend to a Friend
80%
Approve of CEO
Mercer President and CEO Martine Ferland (no image)
Martine Ferland
119 Ratings
Pros
Cons
More Pros and Cons
  1. Featured Review
    Helpful (2)

    "Extraordinary leadership, the epitome of ethics, empathy and pragmatism"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Principal Consultant in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mercer full-time for more than 5 years

    Pros

    Extraordinary colleagues and clients, flexibility, innovation, knowledge sharing, human.

    Cons

    Still some challenges, silos, politics - but all moving in the right direction. Easy to get typecast.

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  2. Helpful (1)

    "Needs Improvement"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Benefits Counselor in Urbandale, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mercer full-time for more than 3 years

    Pros

    The people on your teams are really nice as well as the managers and leads. You are able to work from home which is nice. They do a good job of sending out diversity information etc I think there are really good departments within the company just not the call center for benefits

    Cons

    When I first started everything was really pleasant and straightforward life events and enrollments and assisting with benefits questions but after upgrading systems it’s nothing but problems. It seems like they decided to take on more client than they can realistically handle. It’s not enough reps. Also Quality is very aggressive and they make you offer surveys which is very outdated and that’s all you will talk about every single day in meetings. The pay isn’t great for all you have to put up with and it’s a lot of jumping through hoops to even qualify for a bonus. A lot of things you get calls for you can’t even solve you’re literally just blindly sending service tickets and good luck if they get resolved on time. You will also have to be tech support as well so be prepared. The new system breaks or messages up almost daily and it’s very slowly it needs to be shut down honestly. If you don’t mind being frustrated and dealing with frustrated ppl all day then come aboard. The enrollment period is likely to be terrible again bc it’s so many systems issues it’s likely to be turbulent again.

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  3. "Global firm that is a great way to start a career in HR"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Principal in San Francisco, CA
    Recommends
    Positive Outlook

    I worked at Mercer full-time for more than 8 years

    Pros

    Awesome introduction to the world of HR consulting, great training and development

    Cons

    Bloated management structure doesn't empower local leaders to do the right thing for their people

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  4. Helpful (2)

    "Only Care About Stats"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Benefits Counselor in Norwood, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Mercer full-time for less than a year

    Pros

    -Benefits are good -PTO is good, but limited in when you can take it, and you get docked for sick time -Coworkers

    Cons

    From looking at Mercer's website and reading many of the reports that they put out, I expected much more since being brought on and have unfortunately been disappointed. I am not sure if the information presented is for show; perhaps there are a select few departments that actually represent what the company says they are all about. After being with the company for less than 1 year, I was told I was being moved into another department. I was given no choice in the matter. Business needs can change, yes, but the entire process was extremely disorganized, on top of being told I was moving and having no say so whatsoever. I was moved from a subject matter I enjoyed to one I really have no interest or experience in. The training was severely lacking. Since moving, I've made a few suggestions on what would help to succeed but it never goes anywhere. Management expects you to meet stats that they have determined to equate to succeeding, which are really just outdated call center metrics (i.e. customer satisfaction/survey percentage, but when a customer isn't satisfied, they don't actually follow up with the customer, average talk time, quality assurance score). When you don't hit certain numbers, you get reprimanded. But they aren't providing the tools necessary for employees to suceed. They want to be hands off (in terms of training), while suffocating you at the same time (in terms of harassing you over stats). As a result of hitting certain numbers, they're able to put a statistic on marketing material to present to a client. But are we actually providing a good customer experience that makes us stand out from the rest? No. Management asks, or surveys go out asking employees for suggestions, but nothing ever happens with what employees suggest. Changes get implemented based on what management wants. There isn't enough support to help employees out when we need it. Some departments don't have to do follow ups to customers that require research, but others do. When you are taking incoming calls, it becomes too much to also do research and do outbound calls on top of that. Management says they will give you time off the phones to work on pending items, but in reality, the staffing levels are too low to allow it. You then get emails with a request to let them know the status on a particular outstanding case. So the cases just sit there and don't get addressed. Management here is just lazy, no better way to say it (not all, so I do have to put that out there). They talk a big talk, but just lazy and not willing to help. A big overhaul is needed, behaviors need to be changed. The outdated policies need to be done away with. Pay is very low, but I could deal with that more so if things were done to improve the morale around here.

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  5. "Opportunity to Grow"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Compensation and Benefits Analyst in Louisville, KY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Mercer full-time for more than 3 years

    Pros

    Lots of ways to brand yourself and take on opportunities to stand out

    Cons

    Work life balance is low but it's consulting

  6. "Great Coworkers on Finance Team in NYC But Bad Management Team"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Associate in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mercer full-time for more than a year

    Pros

    You will work with some very nice people on the Finance team in NYC for the most part. Good 401K and vacation days.

    Cons

    Management team is dreadful. They only care about themselves. If you have any problems about anything, don't bother communicating them to management. They will not listen. They will just get rid of you. Very little to no diversity on the Finance team in New York. You are not allowed to work from home if you are on the Corporate Finance team. You will not be able to focus on your work because the Marketing team sits next to the Finance team on the same floor, and they make so much noise you will go crazy. Don't bother complaining. They expect you to take it. No opportunities for advancement. They may say there are opportunities for advancement, but that's not what I saw when I was there.

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  7. "Great for starting out"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Data Analyst in Louisville, KY

    I have been working at Mercer full-time for less than a year

    Pros

    It's a good company to work for, hours can be flexible and help is always available.

    Cons

    Work can be tedious and it is very detailed work

  8. "Great company that takes care of its employees"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Partner in Chicago, IL
    Recommends
    Positive Outlook

    I have been working at Mercer full-time for more than 8 years

    Pros

    Really cares for its employees

    Cons

    Ever changing org structures are a distraction

  9. Helpful (1)

    "Former employee review"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Associate Business Analyst in Urbandale, IA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Mercer full-time for more than 10 years

    Pros

    Flexible work schedule, work remotely and are always busy.

    Cons

    Like lines of business do not talk to each other to help work through tough issues. Something that works for one area could also work for another.

  10. Helpful (1)

    "Good People to work with"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior QA Analyst in Philadelphia, PA

    I worked at Mercer full-time for more than 10 years

    Pros

    People stay long with the company

    Cons

    Professional growth is not very good since most testing work is done by the offshore teams.

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