Mercer Reviews

Pros

Extraordinary colleagues and clients, flexibility, innovation, knowledge sharing, human.

Cons

Still some challenges, silos, politics - but all moving in the right direction. Easy to get typecast.

Pros

The people on your teams are really nice as well as the managers and leads. You are able to work from home which is nice. They do a good job of sending out diversity information etc I think there are really good departments within the company just not the call center for benefits

Cons

When I first started everything was really pleasant and straightforward life events and enrollments and assisting with benefits questions but after upgrading systems it’s nothing but problems. It seems like they decided to take on more client than they can realistically handle. It’s not enough reps. Also Quality is very aggressive and they make you offer surveys which is very outdated and that’s all you will talk about every single day in meetings. The pay isn’t great for all you have to put up with and it’s a lot of jumping through hoops to even qualify for a bonus. A lot of things you get calls for you can’t even solve you’re literally just blindly sending service tickets and good luck if they get resolved on time. You will also have to be tech support as well so be prepared. The new system breaks or messages up almost daily and it’s very slowly it needs to be shut down honestly. If you don’t mind being frustrated and dealing with frustrated ppl all day then come aboard. The enrollment period is likely to be terrible again bc it’s so many systems issues it’s likely to be turbulent again.

Pros

Awesome introduction to the world of HR consulting, great training and development

Cons

Bloated management structure doesn't empower local leaders to do the right thing for their people

Pros

-Benefits are good -PTO is good, but limited in when you can take it, and you get docked for sick time -Coworkers

Cons

From looking at Mercer's website and reading many of the reports that they put out, I expected much more since being brought on and have unfortunately been disappointed. I am not sure if the information presented is for show; perhaps there are a select few departments that actually represent what the company says they are all about. After being with the company for less than 1 year, I was told I was being moved into another department. I was given no choice in the matter. Business needs can change, yes, but the entire process was extremely disorganized, on top of being told I was moving and having no say so whatsoever. I was moved from a subject matter I enjoyed to one I really have no interest or experience in. The training was severely lacking. Since moving, I've made a few suggestions on what would help to succeed but it never goes anywhere. Management expects you to meet stats that they have determined to equate to succeeding, which are really just outdated call center metrics (i.e. customer satisfaction/survey percentage, but when a customer isn't satisfied, they don't actually follow up with the customer, average talk time, quality assurance score). When you don't hit certain numbers, you get reprimanded. But they aren't providing the tools necessary for employees to suceed. They want to be hands off (in terms of training), while suffocating you at the same time (in terms of harassing you over stats). As a result of hitting certain numbers, they're able to put a statistic on marketing material to present to a client. But are we actually providing a good customer experience that makes us stand out from the rest? No. Management asks, or surveys go out asking employees for suggestions, but nothing ever happens with what employees suggest. Changes get implemented based on what management wants. There isn't enough support to help employees out when we need it. Some departments don't have to do follow ups to customers that require research, but others do. When you are taking incoming calls, it becomes too much to also do research and do outbound calls on top of that. Management says they will give you time off the phones to work on pending items, but in reality, the staffing levels are too low to allow it. You then get emails with a request to let them know the status on a particular outstanding case. So the cases just sit there and don't get addressed. Management here is just lazy, no better way to say it (not all, so I do have to put that out there). They talk a big talk, but just lazy and not willing to help. A big overhaul is needed, behaviors need to be changed. The outdated policies need to be done away with. Pay is very low, but I could deal with that more so if things were done to improve the morale around here.

Pros

You will work with some very nice people on the Finance team in NYC for the most part. Good 401K and vacation days.

Cons

Management team is dreadful. They only care about themselves. If you have any problems about anything, don't bother communicating them to management. They will not listen. They will just get rid of you. Very little to no diversity on the Finance team in New York. You are not allowed to work from home if you are on the Corporate Finance team. You will not be able to focus on your work because the Marketing team sits next to the Finance team on the same floor, and they make so much noise you will go crazy. Don't bother complaining. They expect you to take it. No opportunities for advancement. They may say there are opportunities for advancement, but that's not what I saw when I was there.