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Mercer Reviews
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Full-timePart-timeApprove of CEO
Julio A. Portalatin
699 Ratings
Pros
"Very flexible with work life balance" (in 249 reviews)
"Flexibility: to work from home etcetera" (in 68 reviews)
Cons
"Demanding environment that can make work life balance a challenge" (in 145 reviews)
"No work life balance due to the amount of tasks need to be done" (in 36 reviews)
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"Benefits Counselor"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookNo opinion of CEOI have been working at Mercer full-time
Pros
Training is great
Holidays
Vacation time is bountiful
Benefits package
Flexible
401k matchCons
Disconnected management
Self oriented
Open office seatingMercer 2018-06-04 19:47 PDT![Mercer Logo]()
"Great Benefits"
StarStarStarStarStarI have been working at Mercer full-time
Pros
Have alot of online access to all the training and your personal benefits
Cons
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Mercer 2018-10-11 16:12 PDT![Mercer Logo]()
"manager"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Mercer (More than a year)
Pros
everything perfect
awesome
you should also work
do it
byeCons
none like none really really
none
none
none
noneAdvice to Management
oh us ! we are good.
Mercer 2018-10-10 15:34 PDT![Mercer Logo]()
"Great Office, Great Company"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookNo opinion of CEOI have been working at Mercer full-time (More than 5 years)
Pros
Smart, hard-working, and thoughtful people in a great environment, with a company committed to supporting its employees
Cons
Stressful at times, and work can be long at times
Mercer 2018-10-10 07:29 PDT![Mercer Logo]()
"Client Service Analyst"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNegative OutlookDisapproves of CEOI have been working at Mercer full-time (More than 5 years)
Pros
Great work environment with flex scheduling.
Cons
Salary is below market rate and it does not keep pace with competition.
Advice to Management
No advice.
Mercer 2018-10-01 20:04 PDT![Mercer Logo]()
"Client Services Analyst"
StarStarStarStarStarI worked at Mercer full-time
Pros
Large company with some decent benefits
Cons
Boring office space, little career progression, low pay
Mercer 2018-10-15 06:47 PDTHelpful (5)
![Mercer Logo]()
"Call Center Supervisors lack of communication"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendPositive OutlookNo opinion of CEOI have been working at Mercer full-time (Less than a year)
Pros
Great co-workers and upbeat environment.
Cons
There is absolutely no communication from Supervisors. They do nothing to enhance the benefit counselors performance. If questions are asked by anyone in a meeting you are quickly shutdown. If a problem did come up and supervisors say that they will look into it, they never do. Same problem exists the next day and someone would bring it up again and they are shutdown. Eventually, co-workers just give up asking and continue what they may have been doing, even if its wrong. By reading other reviews here on Glassdoor, I see that Mercer responds saying they will look into it, but obviously they are not because the same complaints as other reviewers have mention, still exist.
Advice to Management
Supervisors need to attend training on how to manage a proactive office through communication. Human Resources also needs to step in with some Harassment Training too, because the scolding and berating that takes place in front of co-workers is unacceptable.
Mercer 2018-10-03 11:13 PDTHelpful (4)
![Mercer Logo]()
"Great company, but comp is way below market rate."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookNo opinion of CEOI worked at Mercer full-time (More than 8 years)
Pros
Mercer has an amazing environment of talented, smart people, and one of the friendliest environments I've had the opportunity to be a part of.
Cons
Compensation is well below market rate, and isn't based on merit. Mercer has a tendency to retain people that are known low performers, while the extra workload is transferred to peers. There's an obvious imbalance in workloads, yet compensation doesn't reflect that as low performers are rewarded on the same basis as high performers.
Advice to Management
Get rid of low performers, it would do much to raise morale. Also, increase pay to market rates.
Mercer 2018-10-02 10:02 PDT![Mercer Logo]()
"Good company on paper"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendI have been working at Mercer (Less than a year)
Pros
Global industry leader with worldwide career opportunities
Cons
Little collaboration or time-management involved in work. Close to no formal training for new employees and a mentality that shows the only way to get ahead is to work overtime. Having trouble holding on to any young employees.
Mercer 2018-10-08 06:15 PDT![Mercer Logo]()
"Defined benefits analyst"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I worked at Mercer full-time (More than a year)
Pros
pay was good, summer softball league with co-workers
Cons
micromanaging team leads, poor environment/culture
Mercer 2018-10-02 08:48 PDT
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