Mercer Reviews | Glassdoor

Mercer Reviews

Updated May 25, 2018
2,060 reviews

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3.4
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Approve of CEO
Mercer President and CEO Julio A. Portalatin
Julio A. Portalatin
638 Ratings

2,060 Employee Reviews

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Pros
Cons
  • The must work in the work/life balance more (in 134 reviews)

  • No work life balance due to the amount of tasks need to be done (in 33 reviews)

More Pros and Cons

  1. Featured Review

    "Great place to work - very modern work ethic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mercer full-time (More than a year)

    Pros

    Great culture, work remote, flex; continuous opportunities for advancement and growth, training; strong community giving program for employees.

    Cons

    Nothing negative to say. Really great employer.

    Advice to Management

    keep up the great work!

    Mercer Response

    May 22, 2018 – New York Office Leader

    Mercer Colleague,
    Thank you for sharing the kind words! We are very proud of our open culture and having a flexible work environment that allows our colleagues to enjoy and maximize both their... More


  2. "I love my job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shared Services Analyst
    Current Employee - Shared Services Analyst
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mercer full-time (More than a year)

    Pros

    Such a great job. Opportunities to move up are endless at Mercer. I've been with the company for 2 years and have already been promoted 3 times.

    Cons

    Depends on what position you're in, sometimes management don't seem to have a handle on things.

  3. "Still here and planning to stay!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mercer full-time (More than 10 years)

    Pros

    I work with some of the best people! The benefits are above average. I have the ability to flex my schedule as needed. The Company is strong with a future focus. Our leaders stay on top of the economy and trends in the work place, so that we evolve with agility. We have opportunities for our employees to develop - online training, temporary rotations to work in a different part of the organization, and various certifications.

    Cons

    Change can be hard - especially when it is constant. It can be challenging to take advantage of the opportunities when you are trying to keep up with the constant demands of your primary tasks. Salary increases?...it's been a tough few years depending on what line of business you are in.

    Advice to Management

    Incentivize our sales teams and relationship managers to bring in business from all lines of business. There is market share out there that we aren't tapping into (in the US).


  4. "My Interview Process"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercer full-time

    Pros

    Chance for advancement, Good Pay and Benefits.

    Cons

    I have no cons to list


  5. "Decent Company but with limited technical growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Mercer full-time

    Pros

    Environment ,Location, Facilities, Cab service

    Cons

    Limited technical growth, Hours , Management

    Advice to Management

    None


  6. "Senior Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager
    Current Employee - Senior Project Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mercer full-time (More than 10 years)

    Pros

    I'm in my 23rd year at Mercer...for MANY reasons! First, the people I work with are reliable, intelligent, driven, and passionate about delivering the best quality products and services to our clients. The company values of Passion, Respect, Integrity, Innovation, Dedication, and Empowerment align with my own. I have been able to telecommute full time nearly my entire career, and as a single mother, this flexibility has allowed me to flourish while providing for my son.

    Cons

    While being a worldwide, large firm has many benefits, I sometimes feel a little disconnected to upper management.

    Advice to Management

    Overall I love working for Mercer! My goal is to stay here until I am ready to retire :) One thing I would ask from management is to be more transparent and establish better communications at the lower management levels. The messages coming from "up high" don't always translate down to the lowest levels of the company.


  7. "Great Place to Grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Des Moines, IA
    Current Employee - Business Analyst in Des Moines, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mercer full-time (More than 3 years)

    Pros

    Good Mobility
    Very flexible work environment
    Lots of programs and support for employees
    Inclusive policies and groups
    Many different job types
    Strong Benefit Offerings

    Cons

    Lots of entry level jobs but fewer advance roles
    Could have more advanced technology
    Role expansions can come without compensation change

    Advice to Management

    Keep doing what your doing as its making it a better place to work. Make sure people know you are looking to develop them so they have a reason to stay. Lots of talk about developing people but many don't know/understand the value you see in them.

  8. Helpful (1)

    "Health & Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Mercer full-time (More than a year)

    Pros

    Collaborative environment, great clients and amazing office location. The depth of resources you have at your finger tips to help your clients are second to none. It really feels like you are making a positive impact on the health and well-being of society through the work we do.

    Cons

    1. Move away from the 1-5 ranking in the performance review process and use a more frequent performance/feedback and compensation cycle similar to what other consultancies are now doing.

    2. Merit budgets need to be increased. The last annual cycle was a disaster and really shows that Mercer isn’t serious about paying at market competitive levels. It’s almost an insult to give out promotions with a ~$1k raise and then expect to retain them.

    3. No HSA funding for HDHP plans. Very surprising considering the work we do and the recommendations we make to clients.

    Advice to Management

    Scrap the forced 1 - 5 ranking system. Increase merit budgets-Pay people fairly or you will lose them. Add HSA funding.


  9. Helpful (3)

    "Principal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Mercer full-time (More than 10 years)

    Pros

    Great collaboration and opportunity to grow. Decent benefits and work flexibility.

    Cons

    Little or no raises to go along with significant increases in goals each year. Almost guarantees majority won’t hit it. Turnover rate adds more pressure each year.

    Advice to Management

    CEO’s goals are not set consistent with employee goals as evidenced by this past years payout. Board has not done its due diligence as evidenced by proxy disclosure. Turnover rate among respected leaders of the company is a sign. Has HR noticed?

    Mercer Response

    May 17, 2018 – Chief People Officer

    Thank you for taking the time to share your thoughts and concerns - and most importantly for your commitment to Mercer for more than 10 years. As a global company, we work toward goals that... More


  10. "Actuarial Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Mercer full-time

    Pros

    Good work culture and hard working

    Cons

    Lot of work in a day


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