Mercer Reviews | Glassdoor

Mercer Reviews

Updated October 18, 2018
2,206 reviews

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3.4
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Approve of CEO
Mercer President and CEO Julio A. Portalatin
Julio A. Portalatin
699 Ratings

2,206 Employee Reviews

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Pros
Cons
  • "Demanding environment that can make work life balance a challenge" (in 145 reviews)

  • "No work life balance due to the amount of tasks need to be done" (in 36 reviews)

More Pros and Cons

  1. "Benefits Counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Mercer full-time

    Pros

    Training is great
    Holidays
    Vacation time is bountiful
    Benefits package
    Flexible
    401k match

    Cons

    Disconnected management
    Self oriented
    Open office seating


  2. "Great Benefits"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mercer full-time

    Pros

    Have alot of online access to all the training and your personal benefits

    Cons

    ******** ********** ********** ************ ************

  3. "manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mercer (More than a year)

    Pros

    everything perfect
    awesome
    you should also work
    do it
    bye

    Cons

    none like none really really
    none
    none
    none
    none

    Advice to Management

    oh us ! we are good.


  4. "Great Office, Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Associate in Philadelphia, PA
    Current Employee - Senior Associate in Philadelphia, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Mercer full-time (More than 5 years)

    Pros

    Smart, hard-working, and thoughtful people in a great environment, with a company committed to supporting its employees

    Cons

    Stressful at times, and work can be long at times


  5. "Client Service Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Analyst Ll in Vernon Hills, IL
    Current Employee - Client Service Analyst Ll in Vernon Hills, IL
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Mercer full-time (More than 5 years)

    Pros

    Great work environment with flex scheduling.

    Cons

    Salary is below market rate and it does not keep pace with competition.

    Advice to Management

    No advice.


  6. "Client Services Analyst"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mercer full-time

    Pros

    Large company with some decent benefits

    Cons

    Boring office space, little career progression, low pay


  7. Helpful (5)

    "Call Center Supervisors lack of communication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Norwood, MA
    Current Employee - Customer Service Representative in Norwood, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Mercer full-time (Less than a year)

    Pros

    Great co-workers and upbeat environment.

    Cons

    There is absolutely no communication from Supervisors. They do nothing to enhance the benefit counselors performance. If questions are asked by anyone in a meeting you are quickly shutdown. If a problem did come up and supervisors say that they will look into it, they never do. Same problem exists the next day and someone would bring it up again and they are shutdown. Eventually, co-workers just give up asking and continue what they may have been doing, even if its wrong. By reading other reviews here on Glassdoor, I see that Mercer responds saying they will look into it, but obviously they are not because the same complaints as other reviewers have mention, still exist.

    Advice to Management

    Supervisors need to attend training on how to manage a proactive office through communication. Human Resources also needs to step in with some Harassment Training too, because the scolding and berating that takes place in front of co-workers is unacceptable.

  8. Helpful (4)

    "Great company, but comp is way below market rate."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in San Francisco, CA
    Former Employee - Executive Assistant in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mercer full-time (More than 8 years)

    Pros

    Mercer has an amazing environment of talented, smart people, and one of the friendliest environments I've had the opportunity to be a part of.

    Cons

    Compensation is well below market rate, and isn't based on merit. Mercer has a tendency to retain people that are known low performers, while the extra workload is transferred to peers. There's an obvious imbalance in workloads, yet compensation doesn't reflect that as low performers are rewarded on the same basis as high performers.

    Advice to Management

    Get rid of low performers, it would do much to raise morale. Also, increase pay to market rates.


  9. "Good company on paper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Actuarial Analyst in Louisville, KY
    Current Employee - Actuarial Analyst in Louisville, KY
    Doesn't Recommend

    I have been working at Mercer (Less than a year)

    Pros

    Global industry leader with worldwide career opportunities

    Cons

    Little collaboration or time-management involved in work. Close to no formal training for new employees and a mentality that shows the only way to get ahead is to work overtime. Having trouble holding on to any young employees.


  10. "Defined benefits analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Defined Benefits Analyst in Norwood, MA
    Former Employee - Defined Benefits Analyst in Norwood, MA

    I worked at Mercer full-time (More than a year)

    Pros

    pay was good, summer softball league with co-workers

    Cons

    micromanaging team leads, poor environment/culture


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