Good concept, but the tools to do job properly are lacking - Benefits Counselor Mercer Employee Review

Paid training for licensing exams consists of self-study and not much instruction. Training for job duties is too light and is mostly on the job training to the detriment of the clients you are supposed to assist. A lot of the "experts" supposed to help you seemed to be thrown in their role and are winging it. Many managers lack leadership and communication skills and seem to be thrown in their jobs. Much of your time you spend being the bad guy, not resolving clients' issues but skirting around them, like denying coverage due to technicalities. Departments seem to be pieced together with no organization. "Experts" contradict each other all of the time. Political conflicts between Norwood and Urbandale offices that prevent you from getting job done.