Pros
Mercer was an excellent place to get involved in the insurance industry. They pay for your health and life insurance exams and the first few weeks are dedicated to studying. Most places will tell you to buy the book and take the exam on your own, unpaid. You receive in-depth training to prepare you for your role and will receive many coaching sessions to let you know what you are doing well and what needs to be improved on your calls. Management is very supportive and care about your success. As long as you put in effort and are willing to learn, this is a great opportunity. Salary is more than fair, and job comes with benefits and paid vacation.
Cons
Steep learning curve and takes time to become proficient, but is very rewarding. Sometimes you may get a call last minute and you will have to stay beyond your regular hours, but the job is paid hourly despite having a salary so you will be compensated.