Dont Recommend - Customer Service Representative III Mercer Employee Review

2.0
May 27, 2019
Recommend
CEO approval
Business Outlook

Pros

Decent pay starting out and nice incentive plan. Nice amount of PTO as well as sick pay when you first start.

Cons

1. No room for growth or opportunity. 2. The incentive plan is great but they have made it so difficult to even get now. 3. They tend to hire outside instead of the company instead of within. 4. The company needs to invest more money into there systems as well as there employees. 5. No one listens when you have a concern or just cant do your job due to system issues. 6. They tend to hold things against there employees even if its not there fault. 7. When you have a supervisor call and reach out to them they dont want to help or take the call. 8. It is hard to get the time off you need when using your PTO. 9. Need to upgrade laptops that are provided to us to do our job.

Explore other reviews about Mercer

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits for employees

Cons

Work life balance is an issue at times

3.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

-Trustworthy immediate colleagues -Good work/life balance and flexibility

Cons

-Little career pathing within company. Organization is extremely siloed, and cheap as they simply aren't interested in paying for small things to advance one's career like local industry conferences and events such as team holiday dinners that would have minimal impact on the company's bottom line. -Pay not aligned with skills or talent marketplace -One would think a benefits/career consultant would have decent pay and benefits. This is not the case

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