Look somewhere Else - Benefits Counselor Mercer Employee Review

2.0
Jun 12, 2019
Recommend
CEO approval
Business Outlook

Pros

You get to work at home

Cons

People who get promoted it is all who you are friends with. I have seen people get promoted because they were friends with someone hire up and then fired because they couldn't do the job. They decided ahead of time who they want to promote and then waste your time with interviews. They make up lies as to why you didn't get the job and then they forget what they said and its almost comical. Some people are answering twice as many calls as other representatives. The calls are not disperse evenly. I have had 6 managers in less than four years. Turn over is the worst I have ever seen.

Explore other reviews about Mercer

5.0
Mar 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Strong Network Experience with many industries

Cons

Lighter-touch conceptual learning rather than industry-specific mastery

3.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

-Trustworthy immediate colleagues -Good work/life balance and flexibility

Cons

-Little career pathing within company. Organization is extremely siloed, and cheap as they simply aren't interested in paying for small things to advance one's career like local industry conferences and events such as team holiday dinners that would have minimal impact on the company's bottom line. -Pay not aligned with skills or talent marketplace -One would think a benefits/career consultant would have decent pay and benefits. This is not the case

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