Pros
The experience is great and there is room for promotions within the first year and a half. Mercer has / had multiple lines of business and based on business needs, you may be assigned for special projects to broaden your knowledge in other departments. Position was based on KPI’s which are strategically attainable. Only reason I stayed with the company for my duration was the colleagues I met throughout the duration of my time. Benefits such as PTO / medical are generous. Corporate environment with a somewhat relaxed dress code. Role specific licensing is provided by the company. Company culture and diversity are overall good.
Cons
Contact center employees are undervalued and expendable. Management changes consistency. Communication severely lacks throughout all departments. - especially on time sensitive correspondence. Year end performance review is based on favoritism and not based on KPI’s as outlined. (KPI’s were at a 4 rating but received a 2 and when rebutting, was told that other factors were included in the rating that are not stated) Office politics / gossip is a thing. Promises that don’t get delivered. Position becomes immobile after some time. On boarding / terminating process is essentially non existent, so be prepared to get thrown to the wolves and make your own arrangements when leaving.