Trying to move up or move forward is like pulling teeth. - Customer Service Representative II Mercer Employee Review

2.0
Aug 22, 2008
Recommend
CEO approval
Business Outlook

Pros

It has a great work/life balance and most supervisors are great at working with you.

Cons

The quality of your work experiences is mostly dictated by which team you are on, if you are stuck with people who are more concerned about exploiting your efforts for their own advancement, then it can be hell. Who you know and who you kiss up to is definitely a big determining factor when it comes to moving up or changing job roles. There seems to be a constant fear that the little guy below you will do better than you, hence there exists a tendency of peer sabotage and taking credit for other people’s efforts. There is also a lack of recognition for in house talent and potential and suppression of those who perhaps choose not to pursue the expected path. In my job role in particular, I feel that the expectation is that you should stay in that same business function even if you feel that you would fare better elsewhere and even if you have made an effort to take steps to prepare yourself for a different role.

Explore other reviews about Mercer

5.0
Mar 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Strong Network Experience with many industries

Cons

Lighter-touch conceptual learning rather than industry-specific mastery

3.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

-Trustworthy immediate colleagues -Good work/life balance and flexibility

Cons

-Little career pathing within company. Organization is extremely siloed, and cheap as they simply aren't interested in paying for small things to advance one's career like local industry conferences and events such as team holiday dinners that would have minimal impact on the company's bottom line. -Pay not aligned with skills or talent marketplace -One would think a benefits/career consultant would have decent pay and benefits. This is not the case

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