Anonymous - Anonymous employee Mercer Employee Review

1.0
May 13, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people. We all share the same struggle.

Cons

Horrible management , we are just a number. No regard for work like balance. No raises for last 3 years but they tell us we are valued employees. My department just ended because of healthcare reform and they led us on for 10 months thinking we would get Severance, a month before the end date they tell us no severance and we are being transitioned into the Call Center. Out of the 10 people 4 are transitioning until we find another job. The whole Center is not happy with what they did.

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5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great environment and leadership. Learned a lot.

Cons

A bit understaffed but improving.

3.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

-Trustworthy immediate colleagues -Good work/life balance and flexibility

Cons

-Little career pathing within company. Organization is extremely siloed, and cheap as they simply aren't interested in paying for small things to advance one's career like local industry conferences and events such as team holiday dinners that would have minimal impact on the company's bottom line. -Pay not aligned with skills or talent marketplace -One would think a benefits/career consultant would have decent pay and benefits. This is not the case

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