Pros
-Great team to work with. -Good work life balance if you log off when phone lines close. -Good job to get some experience in the work field. -Enjoyed some aspects of the job. -Some people on calls were very nice.
Cons
-Lots of turnover. In my time there, I think we hired 6 people just on my team. -Not enough workers for the work - Overloaded with work. Also bad work distribution, I had more responsibilities than others in my same role. -Most deliverables end up late due to lack of workers. -Phone calls - they said around 5 calls a day when I started. I took around 10-20 on an average day, with the most being around 40 calls in one day with people out. -Lacking on the technology front. No email to participants due to "security purposes." -Was expected to stay an extra half hour certain days due to helpline closing later. Wasn't compensated for extra hour or so each week.