Pros
Some of the general staff are loveliest people. Very knowledgable and so hard working given the awful working environment.
Cons
The management are some of the worst people I've met in my life, let alone worked with. You were expected to perform at standards that are almost impossible to attain and when you get there you won't get any thanks. Management are of such poor quality that their lack of ability to people manage resorts in attempts to fear monger staff by shouting about them in earshot. So unprofessional that they don't even hide discussing mercer employees confidential personal information with clients (such as reasons for long term sick absence). It was such a shame as I was so excited to join the company and was more than let down. After just over half a year with the company they wanted me to give 3 months notice, even though I was a relatively inexperienced administrator!