Work is unrelenting and thankless - Principal Consultant Mercer Employee Review

1.0
Nov 22, 2022
Recommend
CEO approval
Business Outlook

Pros

Colleagues were highly intelligent people with strong skills. Great camaraderie. In over five years at the firm, I never met a single person who was unpleasant to work with.

Cons

Billable hours and sales targets are so high that you need to work 40+ hours per week to meet them. Everything else expected of you - managing junior consultants, training, admin like time entry/invoicing, special projects - is extra. Turnover (and burnout) at junior consultant levels is so high you are constantly getting new analysts on your projects who need extra guidance; often you have to do the junior technical work yourself. In addition to leading your projects as a Principal, you will also end up evaluating jobs, pulling comp data, drafting reports, and scheduling client meetings. Working from the office is now mandated two days a week (as of Oct 2022). If you fail to do this, your performance rating and bonus will be impacted. And the technology they stick you with - incredible.. Your laptop repeatedly shuts down? Camera won’t work on Zoom calls? Won’t connect properly? Expect it to take 8-12 months to get a new one.

Explore other reviews about Mercer

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great environment and leadership. Learned a lot.

Cons

A bit understaffed but improving.

3.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

-Trustworthy immediate colleagues -Good work/life balance and flexibility

Cons

-Little career pathing within company. Organization is extremely siloed, and cheap as they simply aren't interested in paying for small things to advance one's career like local industry conferences and events such as team holiday dinners that would have minimal impact on the company's bottom line. -Pay not aligned with skills or talent marketplace -One would think a benefits/career consultant would have decent pay and benefits. This is not the case

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