Avoid at all cists - Customer Service Representative Mercer Employee Review

1.0
Mar 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Nothing to count on about this company

Cons

Middle management is on the race to kick out experienced staff including team leaders. Meagre pay with a shameful culture Short-staffed with 500 calls amongst a team of 15 consultants with fluctuating KPIs which are impossible to achieve

Explore other reviews about Mercer

5.0
Jan 11, 2026
Anonymous intern
Recommend
CEO approval
Business Outlook

Pros

The leadership, communication, early career growth, and environment is very positive.

Cons

None, it was a great company to be at.

3.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

-Trustworthy immediate colleagues -Good work/life balance and flexibility

Cons

-Little career pathing within company. Organization is extremely siloed, and cheap as they simply aren't interested in paying for small things to advance one's career like local industry conferences and events such as team holiday dinners that would have minimal impact on the company's bottom line. -Pay not aligned with skills or talent marketplace -One would think a benefits/career consultant would have decent pay and benefits. This is not the case

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