mediocre - Participant Services Representative Mercer Employee Review

3.0
Apr 25, 2011
Recommend
CEO approval
Business Outlook

Pros

Compensation better than average for job. They sponsor your for series 7 exam.

Cons

They were extremely understaffed in the call center. Lack of consistency between managers. Job was temp to hire, but people who had been working there for years told me they had only recently been hired. They said average time to move out of the call center was 1-2 years but many people had been there 3+ without a promotion, and I don't recall meeting anyone who moved up in that short of a time period. Many people said they basically don't want you if you do not become a licensed representative, which they say is optional (but desirable because it is a great opportunity and you make more $$) when you first get hired.

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Pros

People are friendly and helpful

Cons

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1.0
May 4, 2026
Recommend
CEO approval
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Pros

paid well, honored sick leave and FMLA, reasonable benefits,

Cons

They don't actually pay bonuses, or at least not to new hires who fall through the cracks of team and project assignments - and they'll claim it's that person's fault with no way to change what's happening around them. Management supports discriminatory and bullying behavior regarding who gets billable work, who attends meetings and on-sites, etc. Mostly, men go and only younger or non-technical women. They had men present women's work as their own. If you protest too much, you're on the radar for life and anything you say can be misconstrued. You'll be told to not criticize or disparage coworkers, even though they all criticize you constantly.

1
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Mercer Response
19h
Thank you for sharing your feedback. We take these concerns seriously and understand the importance of effective leadership. We are committed to creating a positive work environment and providing our colleagues with the support they need. We encourage you to reach out to your manager or HR partner to discuss your specific concerns further.
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