Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Mercer

      Part of Marsh

      Engaged Employer

      Mercer reviews

      A waste of time - Customer Service Representative Mercer Employee Review

      1.0
      May 10, 2011
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      decent hours, no weekends, decent pay, niceon in and clean environment, company was in a great location in Dallas Tx

      Cons

      worst training ever, unorganized, if you complain about anything while in training you will be let go, no training materials.

      Explore other reviews about Mercer

      5.0
      Jun 21, 2026
      Principal
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay and benefits for employees

      Cons

      Work life balance is an issue at times

      3.0
      Jun 20, 2026
      Associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Trustworthy immediate colleagues -Good work/life balance and flexibility

      Cons

      -Little career pathing within company. Organization is extremely siloed, and cheap as they simply aren't interested in paying for small things to advance one's career like local industry conferences and events such as team holiday dinners that would have minimal impact on the company's bottom line. -Pay not aligned with skills or talent marketplace -One would think a benefits/career consultant would have decent pay and benefits. This is not the case

      See reviews by: Helpful|Rating|Date|All
      Related searches: Mercer jobs | Mercer salaries | Mercer benefits | Mercer interviews | Mercer conversations
      Mercer reviewsMercer Customer Service Representative reviewsMercer review