Agent assistance call line. - Agent Assistance Call Line MetLife Employee Review

1.0
Jun 19, 2017
Recommend
CEO approval
Business Outlook

Pros

The people I worked with were amazing.

Cons

The supervisors and upper management were completely unreasonable and unbending. And your children/spouse or some one in your family takes ill they have used the "unplanned" PTO, or you get a warning. This company is so terrible that I'm amazed that they are still in the USA at all. Everything is either getting sent over seas or half the people are doing the work of the other half. Please save yourself the trauma and go clean toilets at Jack-in-the-Box...

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5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture that actually cares about customers and employees

Cons

Old school and Legacy environment

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and flex time.

Cons

Unrealistic workloads, constantly changing process for promotions, limited cross departmental communication or accountability, career stagnation in some departments, employees rated on bell curves for annual reviews.

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