Company was great 10 years ago - Agency Sales Director MetLife Employee Review

3.0
Sep 11, 2012
Recommend
CEO approval
Business Outlook

Pros

Benefits package is very good. As a field sales representative your schedule is very flexible. If you have a wealthy and strong natural market you can do very well in sales. Lots of different financial products to sell.

Cons

Cash Compensation has been reduced year after year, benefits recently reduced. Management doesn't care about you if you don't produce well. Only top producers get good leads and services. If you don't have a good natural market of prospects you will have to work 70 hours a week to earn a good income, will have to cold call most of the time. Compensation is taken back if client cancel or changes their mind about product purchase. Computer and mobile technology is not current. You have to pay $13k to $15k per year for your office expenses and you have to buy an overpriced computer from the company. You can't have any second jobs. Opportunity for advancement within the company is political and not based on work ethic or work performance.

Explore other reviews about MetLife

5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture that actually cares about customers and employees

Cons

Old school and Legacy environment

2.0
Mar 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits, PTO, remote, some team mates are cool and super helpful. But they don’t want you being too chatty. Process process process. The pay is low for the stress is gives.

Cons

The pet department has really gone downhill ever since they implemented their “AA” system, which is just terrible to work with. You have to meet their metrics which it’s great to have QA and claim evaluations in place however, they will dock points for the most minor things, but you’ll see AA process things incorrectly, the supervisors process incorrectly, the team leads process incorrectly…. But only the adjusters will get points docked and write ups. And now they expect you to find the AA errors and send it to them, then send it back to you to correct…. But if YOU made that mistake, points docked. In the beginning, before AI, it was a really great job to have, I felt proud to come into work like I was making a difference but it turned into such a demoralizing and depressing job. They stopped treating us like humans over the past 12 months. Hearing the email and task alerts is enough to give you PTSD.

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