Discouraging - Anonymous MetLife Employee Review

Senior leadership paints beautiful pictures of innovation. Unfortunately, the transformation isn't taking place at employee's desks. When systems are "enhanced", functionality is lost making the same job harder and slower. We go backward, this is the norm and no longer shocks most people. The "MetLife Way" is a continual improvement initiative where employees are to identify and drive improvement opportunities. Unfortunately, on some teams especially where people have lingered in the same job for many years, they're very content with current dysfunction and resist change and some managers allow it. On some teams, there is excessive non-value added busy work and waste while other teams don't have the headcount necessary to perform true essential customer impacting work. It's difficult to try to encourage people to work as if they own the company because they're generally looking out for themselves rather than the company as a whole. We won't be around in another 150 years with this mentality. I've seen inappropriate candidates from outside the company hired for jobs where they don't have adequate industry knowledge which means we're probably paying too much and receiving underperformance. It seems some jobs are crafted for particular, favored employees.