Disorganized and Disconnected Management - Anonymous employee MetLife Employee Review

1.0
Feb 6, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits. Shiny new building. A number of passionate employees who take time out of their busy schedules to try to foster a team environment.

Cons

Some managers, particularly at the VP level, are so concerned about pleasing those above them that they are tremendously disconnected from what is going on underneath them. They make snap judgment calls with limited information gathered from a few of their loyal foot soldiers. This leads to poor decision making and a highly politicized environment. New employees into the company have not been integrated For me personally I've never worked for a company so disorganized. The workloads were so inconsistent from employee to employee yet no one ever bothered to consider reorganizing this leaving some employees stressed and others twiddling their thumbs all day. Meetings were plentiful but little was accomplished. Communication was inconsistent and in some cases discouraged. Some people were in the loop and always knew what was going on while others would find out about key changes affecting them secondhand. In my entire time at Met there rarely any discussion of career path. When I brought up my concerns about the future the question was always deflected to focus on the short term. I had reach out to people outside my department for guidance and to find anyone other than some colleagues who actually seemed to give a damn about my personal growth and development. While not all at Met are probably as dissatisfied as I was, nothing I've said is an exaggeration of my experience. I left work most days feeling more disillusioned and confused than the previous day. At orientation they made Met seemed like this great dynamic company to work for. They say that "People matter" but it became apparent that only a select group of predetermined people matter. These people could blatantly act in ways that directly went against company core values (ex. curse out other employees in public) whereas everyone else was expected to be model citizens. If anyone is reading this and considering joining MetLife I would say don't join unless you're someone very adept at making political allies within the company. If you don't have those allies you'll likely get lost in the shuffle as I did.

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Pros

Great culture that actually cares about customers and employees

Cons

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2.0
Mar 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits, PTO, remote, some team mates are cool and super helpful. But they don’t want you being too chatty. Process process process. The pay is low for the stress is gives.

Cons

The pet department has really gone downhill ever since they implemented their “AA” system, which is just terrible to work with. You have to meet their metrics which it’s great to have QA and claim evaluations in place however, they will dock points for the most minor things, but you’ll see AA process things incorrectly, the supervisors process incorrectly, the team leads process incorrectly…. But only the adjusters will get points docked and write ups. And now they expect you to find the AA errors and send it to them, then send it back to you to correct…. But if YOU made that mistake, points docked. In the beginning, before AI, it was a really great job to have, I felt proud to come into work like I was making a difference but it turned into such a demoralizing and depressing job. They stopped treating us like humans over the past 12 months. Hearing the email and task alerts is enough to give you PTSD.

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