Claim Operations Manager - Ops Manager MetLife Employee Review

2.0
Jun 20, 2015
Recommend
CEO approval
Business Outlook

Pros

Benefits, vacation time, work from home, casual attire, annual bonuses, cafeterias in most locations, good opportunities to learn

Cons

Outdated systems, refusal to listen to the people handling day to day responsibilities, not staffed appropriately. There is too high of a workload in disability claims because none of our customers want our standard plan designs or our standard process do we have nothing but time consuming work arounds. It affects our ability to do our jobs correctly because people are so overloaded. They can't focus on quality it's all about quantity.

Explore other reviews about MetLife

5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture that actually cares about customers and employees

Cons

Old school and Legacy environment

3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits and growth opportunities

Cons

poor work life balance common

See reviews by: Helpful|Rating|Date|All