Pros
- If you work on site, the building and amenities are great. Cafeteria (food was really good) on site, Starbucks, gym facilities, etc. - Plenty of room for growth it seemed - Lengthy training period All in all, it's a great culture. Great benefits. Decent to slightly above average pay.
Cons
The training period is long, but I would estimate that you leave training knowing about 40% of what you really need to know. It feels as though MetLife goes out of its way to confuse their own staff so that they're not overly helpful; a tactic to save money. That said, 1 month out of my training period, there were only 5 people remaining from my 15 person training class. 3 months post training, only 3. You leave training knowing so little but are assured through a company index that you will find the answers to your questions....true, but at the price of extended phone call times which hurt your metrics. The index has conflicting information which ensures you provide confusing information to the members. I can see this being a great company to work for in any other department that isn't public facing but they need to revitalize the systems they use, the training that they provide, and the post-training support needed for a complex industry like the insurance industry. Lastly, yes, the culture is great if you're excelling. MetLife is a sink or swim thing, they provide half the information you need (knowingly) and just wait for people to sink.