A lot of opportunity but very disorganized - Total Absence Management Case Specialist MetLife Employee Review

4.0
Mar 23, 2024
Recommend
CEO approval
Business Outlook

Pros

The company as a whole is accepting, caring, full of opportunities, and a lot of everything that you'd want from an employer. They have great benefits, a large amount of PTO offered, and a flexible start time.

Cons

I can only speak to my position but the training and job itself are so unorganized that literally no two people can agree on the process for systems and tasks. The training was abysmal - at least half of what they taught was completely irrelevant to the job (and they admitted it) and about a quarter of the rest of it was outdated. My other big issue is that finding any information on their websites (which is where you are directed to find any information about your job, benefits, HR, etc) is next to impossible. One of my managers could be very resistant to allowing us to use our PTO and instead "encourage" us to make up the time. We are allowed to carry over 80 hours each year and even with that large amount, I still lost PTO time because I hadn't used enough.

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5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture that actually cares about customers and employees

Cons

Old school and Legacy environment

1.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good support for new people managers were very helpful and always available

Cons

Micromanage every second of your time; have to put in a request to go to the bathroom and wait for someone to grant it Expect you to put exceptions to your time after your shift ends on your own time Half hour lunch by the time I brought my lunch or heated my leftovers and went to the bathroom. I barely had time to wolf it down. Unrealistic call times Systems are horrible and crashing all the time expect you to be in at least 15 minutes before your shift unpaid to set up all the programs on your computer

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