Truly Special Workplace (For a While) - Anonymous employee Metromile Employee Review

2.0
Nov 13, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The culture was initially fantastic for 2 years and then a rapid, nearly overnight decline and complete shift in managerial mood in attitude (across departments, not specific to one org). Initially, management style and expectations were quite flexible. Pay , PTO and benefits are competitive to, or even better than, similar roles at other companies (perhaps to make up for the cons listed below). Salaried claims employees have unlimited PTO and high pay.

Cons

Compensation does not increase with performance and annual raises are not offered to everyone. No stock options for regular employees, just the fancy HQ folks. Constant talks of bonuses, but this is not something actually in the company structure. Constant discussion of upward mobility, but all moves offered to entry level are lateral, despite being told "to apply and see what happens" for higher roles. Most internal positions are not outwardly discussed or outright kept from other employees. Literal nepotism one occasion I can think of, as well as the general cliqueishness of internal committees that makes getting involved difficult, or just plain undesirable. Budget concerns become entry level employees issue, rather than something for directors and executives to work out. Myopic focus on "efficiency" without metrics that measure or match this (all reported metrics are customer satisfaction based). Walkouts, and employees going on maternity leave, vacation or, general leave and just...not coming back...were not uncommon. The workload of two or three tends to get placed on high performers, rather than just onboarding more employees (this is the case for multiple departments and roles). The rapid decline in overall culture and morale has led to a pretty large, gradual (and likely ongoing) exodus of original employees (at least in the AZ office), from entry level all the way to executive positions. Turnover went from nonexistent to quite high within about a 2 years of the AZ office opening.

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5.0
Jun 20, 2024
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Pros

Very good culture. Loved the transparency

Cons

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5.0
Oct 15, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

We’ve got a great ~40 person team with really smart people that are also super fun to hang out with. Weekly happy hours, weekly beer o’clock during company demos, board game nights, karaoke, musical jam sessions, catered lunch 2x a week (sometimes 3 with in-house tech talks), are always expanding and growing, Product Managers who make it easy for you to do what you are good at, 2 week sprints / release cycles, subsidized Muni/Bart etc passes, $50/mo on gym & equipment, an amazing CEO who will also be your best bud but still someone you super respect, user-centered, and of course, car lovers. The compensation is market-rate and fair, with equity. Very flexible schedules so you don't have to worry about going to an appointment in the middle of the day or going home early for your kid's baseball game. People generally come in between 8-10 and leave between 5-7, and have a specific passion that they are working on here. Upper management cares about how you want to progress in your career, and give you plenty of opportunities to grow and learn. Very supportive team with a general sense of camaraderie, as evidenced by frequent nerf gun battles.

Cons

We're still a small startup, so there are some growing pains like small office (working on moving soon), and having to figure out best practices, processes, and work flows for your field through some trial and error, instead of having them already in place. However, it's still extremely rewarding and you have a lot of ownership in building company culture and processes for your specific field. In my 2+ year experience, the company has been pretty fast at iterating on working out kinks of being a small startup.

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