Sinking Ship - Licensed Agent Metromile Employee Review

2.0
Apr 5, 2019
Recommend
CEO approval
Business Outlook

Pros

The people are the best part about Metromile.

Cons

If you want to do insurance, work at an insurance company that knows what they are doing and one of the bigger insurance carriers. There is no advancement at Metromile and you will continue to wonder where there is opportunity but there is none. What made Metromile a great place to work was the company culture, but this has been completely been lost throughout the year with the loss of tenured employees and managers. It is now transformed into your typical call center where the only things that matter are metrics. Upper management expects you to meet these metrics but doesn’t give you the tools to succeed. When you are constantly understaffed and there are constant bugs in the system, that will result in in unhappy customers resulting into poor survey responses for the Agents. Upper management has no idea how burnt out their employees feel. They do not understand because they are too busy utilizing their unlimited PTO while the staff is in a constant backed up queue. The PM shift is staying later and never off on time. There is no work to life balance because by the time you are off you are too exhausted to accomplish anything. For example, there was an issue with devices resulting in extremely high call volume. Being yelled at by back to back customers is extremely mentally draining yet all the Managers say is “Be thankful you have a job”. Metromile is focusing on becoming profitable but this will never happen if you can’t even make your current employees happy. With the new changes and leadership being implemented, I think Metromile is going in the completely wrong direction and will never get its original culture back.

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Metromile Response
7y
Thanks for taking the time to share your point of view, we appreciate it. We pride ourselves on having a great culture and creating an environment where every employee can do their best work. That said, there's always an opportunity to improve, and we take your feedback seriously. We wish you all the best.

Explore other reviews about Metromile

5.0
Jun 20, 2024
Recommend
CEO approval
Business Outlook

Pros

Very good culture. Loved the transparency

Cons

Did not listen to customer feedback. Auto insurance is a tough gig.

5.0
Oct 15, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

We’ve got a great ~40 person team with really smart people that are also super fun to hang out with. Weekly happy hours, weekly beer o’clock during company demos, board game nights, karaoke, musical jam sessions, catered lunch 2x a week (sometimes 3 with in-house tech talks), are always expanding and growing, Product Managers who make it easy for you to do what you are good at, 2 week sprints / release cycles, subsidized Muni/Bart etc passes, $50/mo on gym & equipment, an amazing CEO who will also be your best bud but still someone you super respect, user-centered, and of course, car lovers. The compensation is market-rate and fair, with equity. Very flexible schedules so you don't have to worry about going to an appointment in the middle of the day or going home early for your kid's baseball game. People generally come in between 8-10 and leave between 5-7, and have a specific passion that they are working on here. Upper management cares about how you want to progress in your career, and give you plenty of opportunities to grow and learn. Very supportive team with a general sense of camaraderie, as evidenced by frequent nerf gun battles.

Cons

We're still a small startup, so there are some growing pains like small office (working on moving soon), and having to figure out best practices, processes, and work flows for your field through some trial and error, instead of having them already in place. However, it's still extremely rewarding and you have a lot of ownership in building company culture and processes for your specific field. In my 2+ year experience, the company has been pretty fast at iterating on working out kinks of being a small startup.

10
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