Company is inconciderate. - Customer Service Representative Michaels Employee Review

2.0
Dec 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Specific location was clean and well keep by manager and employees. Everyone carried their own work.

Cons

Michaels as a company is ill-equipment. Doesn't fix communication between apps, which cause poor customer experience when asking employees for help. Tries to have as few worker available as possible to keep budget low and stack responsibilities. Items are more expensive than competitors. I reapplied the day my term ended at the end or January and didn't get answer until May. I was denied a job a was just recently, perfectly qualified for working, I was getting positive feedback. "After careful consideration, we have elected to pursue other candidates at this time whose qualifications more closely match our needs for the Customer Service TM- Availability 2p-930p weekends mandatory position."

Explore other reviews about Michaels

5.0
Feb 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Had a really lovely recruiter w/ clear email communication back and forth. Process was a phone screen followed by an interview.

Cons

Interviewers were slightly late to the interview. Lots of technical questions, no leetcode style ones though.

3.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Relatively easy job, lots to keep you busy and moving if you hate a stationary job. Easy to keep moving up from this role. The right team will make this your favourite role! Perfect job if you enjoy being the solution for everyday problems (just get your pay's worth).

Cons

Far too many hats, as Michaels tends to understaff. Can be a real slog with lack of support for training and followup coachings for cashiers. Hard to recommend this job long-term due to typically low entry pay, and pay gaps in similar management roles caused by company decisions over the last half decade or so.

See reviews by: Helpful|Rating|Date|All