Updated Jun 7, 2023
Filter by Topic
Found 7,835 of over 8K reviews
- Most Recent
- Highest Rating
- Lowest Rating
What are your colleagues talking about?
Top Review Highlights by Sentiment
- "I have in the past worked with some really great coworkers & mangers but all has changed for the worse." (in 470 reviews)
- "The people I worked with are great and the employee discount was good as well." (in 465 reviews)
- "Flexible hours and scheduling." (in 317 reviews)
- "Benefits are good and there's room advancement within company." (in 150 reviews)
- "Flexible scheduling and good for artsy people." (in 145 reviews)
- "Pay is low in all positions and the chance of getting a fair yearly review and raise not all." (in 712 reviews)
- "Poor management and mistreatment of employees" (in 535 reviews)
- "managers were rude and not understanding of school schedule" (in 388 reviews)
- "No training and no advance warning." (in 249 reviews)
- "Upper management is clueless and also sucks." (in 140 reviews)
Ratings by Demographics
This rating reflects the overall rating of Michaels and is not affected by filters.
- Race / Ethnicity
- Sexual Orientation
- Parent or Family Caregiver
- Veteran Status
- Current Employee★★★★★
New Leadership has VisionJun 7, 2023 - Director of Technology in Irving, TXRecommendCEO ApprovalBusiness Outlook
Extremely Competitive compensation and ability to work on Cutting edge Gen AI technologies
None i can say at this time
- Current Employee, more than 1 year★★★★★
It’s okayJun 5, 2023 - Custom Framing Manager in Santa Ana, CARecommendCEO ApprovalBusiness Outlook
It’s a pro if you enjoy art and working with your hands. I love art and enjoy building stuff which is why I actually loved my job.
They lowball you. Once you’re a manager they will offer you the lowest pay that they can and it’s extremely difficult to ask for a raise. If you ever miss consistently doing something once and then attempt to ask for a raise they will use that against you as an excuse to not give you the raise. The DM is very wishy washy depending who’s your DM because mine is very passive aggressive.Continue reading
- Former Employee, more than 3 years★★★★★
MehJun 7, 2023 - Customer Experience Manager in Chico, CARecommendCEO ApprovalBusiness Outlook
If you want a simple part time job and like crafts then this is the place for you. Anything beyond that isn't worth it.
As a customer experience manager you do ask the things a cashier or sales associate does but with the added stress of management. The pay didn't reflect the additional responsibilities. The store managers only care about pleasing the district manager and not about supporting their staff that actually allow the store to function.Continue reading
- Former Employee★★★★★
Poor leadership, Poor Pay, Toxic environmentMay 19, 2023 - Product ManagerRecommendCEO ApprovalBusiness Outlook
The projects are focused on the maker, and are creative and challenging. Sadly not enough pro's to weigh out the cons.
During Covid we thrived as a company to come together and streamline productivity. Then we were told we weren't productive enough so we came back to the office. they monitor your badges to see when you come in and leave, and any discrepancies they talk to you. THEN they eliminate more than half your team and shift their projects onto your workload, and if you talk about being overworked or burned out, and ask for help to prioritize- they throw it back on you as if your working on things that don't need attention. Manipulative and cannot trust leadership. If you consider this company they need to clear out leadership first. Pay is NOT industry standard. do your research and don't let them use you!Continue reading
- Former Employee, more than 5 years★★★★★
Used to be a great company, then leadership changed for the badJun 6, 2023 - Manager Corporate in Irving, TXRecommendCEO ApprovalBusiness Outlook
Some really great people, some great ideas, used to be such a great company to work for
Some horrible ideas (recalling everyone back to the office 5 days when all their friends tons of jobs still fully remote so everyone either quits or is laid off or morale all time low overworked). It is such a shame what happened here. All the decisions that were made were so poor. Management deserves to be fired. A lot of great people driven out. None of these decisions have had the right impact.Continue reading
- Current Employee, more than 10 years★★★★★
Where Creativity Used To HappenJun 1, 2023 - Custom Frame Shop ManagerRecommendCEO ApprovalBusiness Outlook
You get to work with creative people and help with creating art and other projects You learn a useful skill The benefits (currently) are good Your immediate store environment determines most of your experience so if you find a store with a great group of people then it can be a wonderful place to work. (Both a pro and a con)
The company has recently made changes in benefits and insurance that may not be as good for the employee Corporate has chosen to push a credit card with terrible interest rates that is only useful at Michaels. They expect all their employees to zealously push this card on their customers Recently the company has also chosen to sell warranties on things like frames and would like us to push those as well. They have also decided to make up a warranty for custom framing saying that it is different than our customer satisfaction guarantee which is something that is printed on the label that we place on every piece of artwork we do. Your immediate store environment determines most of your experience so if you are at a store with managers that you find difficult to work with then you could find yourself not enjoying coming to work. (Both a pro and a con) Michaels is now understaffed and has been for a few years. It has gotten to the point of ridiculiousness. There is NO cashier at the beginning and end of the day. A manager has to stand up front and be the cashier while also somehow managing to get done all of their own duties. At night there is just a framer and a night time manager for the entire building for the last hour or two...in a large store!Continue reading
- Current Employee, more than 1 year★★★★★
good work life balance for little supportMay 16, 2023 - in Indianapolis, INRecommendCEO ApprovalBusiness Outlook
discount is great. work life balance is better then majority of retail companies.
no support from corporate. low wages so you can't staff a store. high goals with minimum hours possible to get things done. constantly rolling things out without time to fix issues before they happen at store level. you waste a ton of payroll on crap in the store that could be saved from the Corporate level so the stores could have more payroll. very gray areas when it comes to policy's and trying to hold your team accountable.Continue reading
- Current Employee, less than 1 year★★★★★
Constant hounding for credit card and rewards signupsApr 1, 2023 - Part Time Cashier in Foothill Ranch, CARecommendCEO ApprovalBusiness Outlook
Can be fun engaging with customers and coworkers. The hours can be flexible to some extent around your own schedule, which is helpful.
The store manager and some other managers minimize the good that you do and really emphasize anything they feel falls short. They constantly hound and nag about getting customers to sign up for rewards, and the new credit card. They suggest a vague threat of cashiers don't start getting more signups. This is sapping any enjoyment out of the job. A couple managers seem far more suited to running a prison than a customer focused retail store. The company conveys its goals as something that's supposed to excite you but there's no added benefit to you. That need to know that insincere attempts at "cheerleading" employees to make the goals of the company come across as just that - a poor manipulation tactic. The custom framing department employees are so overwhelmed, sometimes crying, nervous about their work load, and yet the output expectations are just heightened. I don't know how they still deal with it.Continue reading
- Current Employee★★★★★
good if you have been in retail beforeMay 30, 2023 - Retail Sales Associate in Hawthorne, CARecommendCEO ApprovalBusiness Outlook
if you are used to working in retail and like fast environments this is for you
manager's just throw you in with very little one on one training. terrible communication and lacked an actual hands on training process. Expected to complete multiple large tasks while one manager stands around throwing out extra requests. Asked manager a question on he acted like he couldn't be bothered to help and told me to figure it outContinue reading
- Former Employee, more than 8 years★★★★★
Good CompanyMay 27, 2023 - Store Manager in Memphis, TNRecommendCEO ApprovalBusiness Outlook
Great bonuses when I worked there. Stack-able employee discount
Hard work not always recognized "Broken" stores not acknowledged as broken by regional and above to save face Not easy to advance even into other areas of the company Development programs are lacking and not structured Hourly pay does not match the amount of work assignedContinue reading
Michaels Reviews FAQs
Michaels has an overall rating of 3.2 out of 5, based on over 8,067 reviews left anonymously by employees. 46% of employees would recommend working at Michaels to a friend and 30% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.
46% of Michaels employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Michaels 3.0 out of 5 for work life balance, 3.1 for culture and values and 2.8 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Michaels to be workplace, benefits, coworkers and the cons to be culture, career development, management.