Lack of Development - Account Manager NTT DATA Employee Review

1.0
Jul 10, 2018
Recommend
CEO approval
Business Outlook

Pros

Dimension Data has nice people, and a Global reach

Cons

Weak management, and a series of Yes men going all the way up to European level which means there is no change at a Local level, the Pay is not at Market rates and people are not willing to adapt to idea's.

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NTT DATA Response
8y
Thank you for taking the time to feedback. In terms of listening to our employees we do encourage all our employees to take part in a global employee survey, which has just taken place this past month where almost 70% of employees across Europe responded. We will be reviewing and sharing those results in the next couple of months. Also the recent country Kick-Off events that are attended by the country Exco and some members of the EU Exco, again provide opportunity for interaction and open discussion with the management teams. If you do have specific instances where you feel you are not being listened to or change is not being implemented at a local level feel free to speak openly to me or your Country HRD about these instances without fear of consequences as we do encourage open communication for all employees. On the subject of pay, we do benchmark employee salaries regularly to ensure we are offering competitive rates in each of our markets, and salaries are reviewed on an annual basis by the country and European Remco. Thanks again for your feedback, Victoria Ward - HRD Europe

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Pros

The company is rising the ranks as they are combining all of their internal business teams and processes as well as they are capable of.

Cons

You are a number. The family dedication of 'doing whatever it takes to get the job done' is gone, as new management has come in and made everything a calculation. They have slashed every US job they can, and if you're in the EU and your role can be sent to India, you are next. If your individual math doesn't add up for longer than 2 weeks, you'll be on your way out. If you are on vacation, you are also questioned about that math not adding up. Just added a bench process to get everyone infighting for roles they aren't appropriate for and dragging out their personal needs. A select few are exempt, even though the bench process isn't fully working or completely understood. Reporting structures are all in flux and everyone is 3 months into the year without identified goals or team reporting set for the year.

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