Capsized Ship - swim out as fast as you can - Technical Support Manager NetApp Employee Review

1.0
May 29, 2016
Recommend
CEO approval
Business Outlook

Pros

Very nice facility in RTP along with Gym membership etc.

Cons

Having left NetApp for its competitor, I can see how much the writing is on the walls at NetApp. Terrible middle and upper management with absolutely no commitment to customers unless cases are escalated to them and then they would haul at the TSE and manager and make them scapegoats. I have never worked in a place where "Who" the customer is based on their history of escalations is THE ONLY thing that was important to management. They totally ignored customers overseas and missed a big portion of sales overseas. I cannot believe what a filthy set of leaders they brought all from Nortel who knew nothing and cared less about people and customers. It was all about them.

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5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance (in my team)

Cons

Leadership is bad, stay away!

3.0
Jun 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amongst the top companies in the data storage industry = company stability.

Cons

If you'd ask me a year or 2 ago, I would have given the company 5 stars. But, as with most tech companies now, they've started to follow the trend of return to office, regardless of logic. There's little to no room for exceptions and the company would rather sacrifice productivity regardless if they know the hardships for people living in metros (one way commute to the NY or SJC office can take 2 hours one way!) - that and there's no commuter benefits. You have to pay out of pocket and live in fear of not receiving your bonus if you miss the "thrive together" quarterly requirements.

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