3.0
Dec 9, 2008
Former employee
Research Triangle Park, NC
Recommend
CEO approval
Business Outlook
Pros
Donuts or maybe Bagels? At least the bathrooms were clean and stocked with tissue paper and hand soap.
Cons
Fresh fruit day? Support model at the time does not "follow the sun." Having 3 shifts for the sake of all major support being in one location is not necessarily a best practice. New hires receive no initial technical training upon hire but insted receive the same end-user training as customers. At least during the first 2-3 months this is the case but the company already expects proficiency in all aspects of service and support.