An open and festering wound - Anonymous employee Nextep Employee Review

Flexibility for employees and good pay

I don't see any cons

* Strong earning potential for those who can consistently perform * Some leaders are genuinely supportive and invested in their teams * Good place to build prospecting discipline and resilience

* Daily expectation of 50–75 outbound calls creates a high-pressure, volume-driven environment * Inconsistent leadership across markets — expectations, accountability, and support vary widely * Perceived favoritism and unequal distribution of support/resources, particularly when certain individuals receive additional help hitting numbers while others are expected to figure it out independently * Uneven enforcement of performance standards — some underperformance is tolerated long-term, while others are let go quickly after short downturns * Lack of consistency in pricing flexibility, making it harder to stay competitive in certain deals * Operational issues (billing errors, deductions, carrier payments, etc.) can negatively impact client experience * Sales reps may be financially impacted by service-related credits, even when issues are outside of their control * Growth is prioritized, but internal hiring and support infrastructure lag behind, hurting both employees and clients * Advancement opportunities are discussed, but often come with increased workload (supporting new hires, struggling reps, etc.) without clear progression